Beverley Dinham Email and Phone Number

Work closely with over a 2000 providers to ensure receipt of new Billing Service Agreement (BSA). In addition, was managing the project for assuring the return of the same BSA for timely processing. • Submitted and processed Primary Care Increase Payments for over a 1000 providers specializing in Family Medicine, Internal Medicine and Pediatrics for Nineteen States generating $7.9 M+ in Revenue.• Provide phone coverage for Receptionist and front desk which includes Greeting visitors, vendors and employees, faxing, scanning, printing, data entry, answering, screening and transferring calls during absences - while working on the migration process to get all ECI and HPP providers ready for new billing system.• Recognized for the “HONORABLE MENTION BEST OF SCP 2016 AWARD” for making a difference by leading by example. Categories were: “Outside of the box thinker”, “Moves Mountains” & “Goes the Extra mile”. In addition, was awarded “Outstanding Achievement” for the Integration and Migration of over 700 providers during the merger.Executive Assistant to Chief Revenue Officer• Created, submitted and updated monthly expenses for Chief Revenue Officer, President and Directors managing their respective calendars and appointments.• Daily follow –up with Providers to ensure that all enrollment packets were signed and returned in a timely manner for submission to various Insurance Carriers. Maintained a daily log of outstanding enrollment packets, monitoring the volume of the returns which ranged from 20– 40 per week.• As a member of the Safety Committee, ensured consistent compliance with internal company controls and regulatory requirements. Developed and implemented effective policies and procedures that eliminated injuries by identifying, preventing, training, educating with the ultimate goal of reducing workplace accidents.

Oversaw and supervised staff of 8. Coordinated weekly schedules and time off requests for all employees, ensuring training was completed on a timely basis and adequate front desk coverage at all times. • Developed support strategies to maximize the potential walk-in revenue while providing management support for two separate divisions. • Developed and refined excellent customer relations and support to ensure that the guests’ stay was outstanding. • Consistently maintained guest survey responses above 95% which represented a significant improvement from the previous score of 73%. Recognition of this achievement came in the form of the following awards: “The Sun Sensational Award for excellence in Customer Service” and “Spirit of Pride Award along with the “Employee of the Quarter”.

Maintained excellent customer relations and focused upon developing customer rapport. Diplomatically resolved customers’ complaints in a timely manner.• Maintained all record-keeping procedures and assisted HR with the upkeep of employee’s files. Delegated responsibilities to employees to meet company expectations.• Effectively developed telephone communication skills and consistently met quotas while resolving chargeback issues with various credit card companies for patient accounts.• Provided excellent customer support increasing guest satisfactory score from 79% to 99.8%. This was done by establishing the “Guest of the Day” Program which resulted in receiving the company highest recognition the “SPIRIT OF PRIDE AWARD” in 2005 for Customer Service. In addition, received the “Employee of the Quarter” and the “Employee of the Year” award.