Strategic and tactical Principle Consultant & Managing Director with 25+ years of spearheading exceptional transformations, team development, and comprehensive financial growth for Retail Banking, Delivery Channels, Electronic Banking Units, and Central Services. Strong business acumen and talent for supporting dynamic financial environments, process improvement initiatives, policy development, and stakeholder engagement. Maintain the highest level of integrity, confidentiality, and ethical… Show more Strategic and tactical Principle Consultant & Managing Director with 25+ years of spearheading exceptional transformations, team development, and comprehensive financial growth for Retail Banking, Delivery Channels, Electronic Banking Units, and Central Services. Strong business acumen and talent for supporting dynamic financial environments, process improvement initiatives, policy development, and stakeholder engagement. Maintain the highest level of integrity, confidentiality, and ethical standards with an unparalleled commitment to the achievement of a focused, thoughtful, and inspirational organizational vision. Show less

Formulated and executed strategies and business plans, consistent with corporate guidelines, and aimed to facilitate the effective management of Retail Banking, Delivery Channels, Electronic Banking Unit and Central Services, to include the achievement of customer service excellence. I led 9 direct reports and divisional budgets in excess of $676M. Served as the Trustee of the Bank’s pension fund, with assets under $8M. Led the interviewing, selection, and development of staff for the Retail… Show more Formulated and executed strategies and business plans, consistent with corporate guidelines, and aimed to facilitate the effective management of Retail Banking, Delivery Channels, Electronic Banking Unit and Central Services, to include the achievement of customer service excellence. I led 9 direct reports and divisional budgets in excess of $676M. Served as the Trustee of the Bank’s pension fund, with assets under $8M. Led the interviewing, selection, and development of staff for the Retail Banking and Central Services units. Leadership scope reached approximately 20,000 members, spanning the entire customer base of the Bank. Select Achievements: » Designated Acting CEO in CEO’s absence; position held concurrent to role as Senior Manager of Retail Banking and Central Services, 2015 – 2017; served as the final point of escalation for all Bank operations and liaised as the primary contact for all key stakeholders, including regulatory and the Board of Directors. » Served as the official presenter and Bank representative in the delivery of sponsor remarks at multiple sponsored events.» Played a key, leading role in the establishment of relationships with card processors, security service providers, cash management providers, and other key vendors from RFP to establishment of contracts.» Selected as Board Director for CarIFS, the local debit card switch; comprised of a representative director from each local Bank who governs how the Bank’s local debit cards are processed, priced, and accepted. » Selected as Alternate Board Director for the local clearing house, BACHSI, with representative directors from each Bank along with the Central Bank of Barbados. » Selected as a member of the Bank's Asset Liability Committee (ALCO), Job Evaluation Committee, and as Vice Chairman of the Health & Safety Committee. Show less

Managed the daily operations of the Card Services unit, to include ensuring that staff under supervision performed at optimal levels in keeping with the Bank’s Policies and Strategy. Maintained full responsibility for the Bank’s card base with an approval limit of $15k.Select Achievements: » Identified and implemented strategies to grow the credit card and merchant portfolios. » Ensured the security and safety of the Bank’s funds through adopting strong lending principles focused on… Show more Managed the daily operations of the Card Services unit, to include ensuring that staff under supervision performed at optimal levels in keeping with the Bank’s Policies and Strategy. Maintained full responsibility for the Bank’s card base with an approval limit of $15k.Select Achievements: » Identified and implemented strategies to grow the credit card and merchant portfolios. » Ensured the security and safety of the Bank’s funds through adopting strong lending principles focused on quality, limits exposure, and security regularization of credit cards issued. » Managed two card-issuing and acquiring platform migrations. » Led and motivated team to rectify a number of high-risk finding post system conversions in less than six months, where executive management estimated the duration to be one year. • Authored comprehensive procedures for all related processes. • Designed and presented recommendations for process reengineering and organizational chart changes for the department, to include the addition of a departmental audit and control position to reduce the chances of adverse findings from external audits – approved and implemented.» Formally and publicly commended by the Senior Manager of Operational Risk for exceptional service and thoughtful, impactful leadership. Show less

Managed the daily operations of a branch during the introduction of Supermarket banking in Barbados. This included writing discount and demand loans.