Beverly Bain Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

My role consists of providing leadership and guidance on data migration, integration development, solution architecture, and reporting development and strategy as the University implements Affinaquest and Salesforce

Pittsburg, Il, Us

Provide consulting services on the Salesforce platform to assist clients with the implementation and customization of apps for higher education fundraising and nonprofit organizations. Led multiple successful Salesforce NPSP implementations; continuing to provide admin support for those clients. Develop Apex triggers and classes, Lightning components, workflows, approval processes, flows, custom objects and fields, and other customizations as needed. Lead data cleansing and migration efforts. Integrate AppExchange apps with Salesforce and provide guidance on integration between Salesforce and other platforms.- Developed proof of concept of managed services-based gift processing platform on Salesforce in partnership with Giving Team to provide decentralized gift entry with real-time integration of gift information back to customer sites- Developed custom donor agreement request management process using approval processes, workflows, custom fields, validation rules, Apex triggers and test classes, and Apex classes and custom Lightning components- Designed automated multi-channel marketing effort process using Salesforce plus integrated third-party apps in partnership with Giving Team- Managed testing of donation entry processes for enterprise-level customer implementing Affinaquest to ensure readiness for go-live

St. Petersburg, Fl, Us

Provided services leadership and relationship management for clients implementing Nimble AMS on Salesforce. Managed escalations, monitored resource utilization, and provided assistance on client projects as needed. Occasionally assisted with sales presentations to describe the implementation experience and answer prospect questions.

St. Petersburg, Fl, Us

Partner with project managers to lead implementations of iasWorld’s mass property appraisal (CAMA) and property tax modules. Conduct fit/gap analysis, manage data migration, configure software and develop reports to meet client requirements, and train clients to maximize use of iasWorld.- Helped lead two clients through iasWorld implementation in 1/3 of the average time of previous implementations- Designed data conversion processes that streamlined conversion and greatly reduced hours needed to successfully convert client data- Developed modeling tool that simplified process of modeling properties

Villanova, Pa, Us

Channel "voice of the customer" input into product requirements; own product roadmap and direction; collaborate with product owner to prioritize and manage backlog; plan and schedule activities around releases and ensure release project schedule deadlines are met; provide weekly status updates to management team and other internal stakeholders; lead regular product presentations for customers, prospects, and partners to provide product updates; foster close working relationships with early adopter customers; funnel customer feedback and market knowledge into product requirements.- Led the transformative redesign of the donation management module with iterative releases to get early customer feedback and increase customer confidence in product direction- Developed release plan for Giving improvements designed to ensure success for critical customers and put roundCorner on a path to greatly increase marketability in higher education- Fostered positive relationships with key customers to ensure they have adequate information to feel confident about roundCorner’s product path - Represented the voice of higher education throughout requirements identification and architecture process for transformative Giving redesign- Provided regular presentations on product progress to customers and prospects to help build pipeline and improve customer satisfaction

Reston, Va, Us

Developed and delivered product demonstrations that highlighted product features; co-led discovery sessions to understand customer pain points and map those to product functionality to deliver a targeted demo; participated in product sprint reviews and provided feedback on how new product features should work; presented at industry and user conferences to provide product updates. - Presented extensively, both remotely and onsite, as part of the sales process and to provide product updates to help build pipeline prior to product release- Helped facilitate multiple pre-release sales - Generated excitement and many requests for follow-up demonstrations and information following product demonstration to audience of approximately 500 at Ellucian Live- Leveraged knowledge of the industry and the product and platform to develop multiple “wow factor” customizations shown during sales demonstrations and user conferences - Engaged with prospects and customers during product demonstrations to explore business requirements and map requirements to existing product functionality; provided feedback to product development regarding gaps- Contributed to success of product alpha release by developing over 100 user manuals and recordings to guide testers regarding product features, helping answer questions from testers, and funneling feedback to product development

Reston, Va, Us

Provided technical consulting services on product implementations; ensured that data conversion and integration activities were completed correctly and on schedule; provided recommendations for best implementation of product customizations and completed customization work; delivered technical trainings.- Provided technical project leadership on multiple product implementations, including the largest advancement implementation Ellucian had ever handled; implementation was completed on time and within budget - Took over as technical lead on a product implementation only two months after hire, providing such a successful transition, the client described it as "seamless" - Drove the streamlining of multiple processes used regularly by customers, resulting in greater satisfaction with these processes and increased services sales- Assisted with identifying desirable qualities in new technical consultants and conducted peer interviews; provided guidance and mentoring to less experienced technical consultants and contractors- Assisted with identifying desirable qualities in new technical consultants and conducted peer interviews; provided guidance and mentoring to less experienced technical consultants and contractors

Harrisburg, Il, Us

Adjunct computer information systems instructor for community college serving approximately 5,000 students and covering 8 counties. Taught courses in computer programming and basic and advanced software applications.

Carbondale, Il, Us

Applications developer/analyst for the Foundation and Alumni Association. Worked with users to gather and document business and system requirements, turned system requirements into technical specifications, turned technical specifications into working code, and created and utilized test cases.- Assisted heavily with a division-wide implementation of Advance. Developed data extraction processes, documented and resolved data conversion issues in conjunction with technical consultants, managed the data conversion process at go-live, and served as a liaison for functional team leaders, technical consultants, and administration.- Steered the development of an interface to the University Human Resources database for an employee giving campaign, which involved chairing a committee, developing a project plan, designing and developing data load processes, and communicating with stakeholders to keep them up-to-date on progress.- Gathered requirements for and designed and developed numerous applications in support of prospect management and prospecting, biographical data entry, gift entry, annual fund operations, alumni association operations, and ad-hoc reporting.- Designed and developed applications that improved ad-hoc reporting processes and assisted in the reduction of reporting time by 50%- Identified an opportunity for automation of the process of entering telemarketing response data into the system and assisted in the design of an application to perform this task, saving hundreds of man-hours per year

Carbondale, Il, Us

Carbondale, Il, Us

Performed data entry to add new constituents, record constituent updates, process gifts, and reconcile systems. Assisted with data integration projects and data integrity efforts.

Bachelor Of Science, Information Systems Technologies

Graduate Studies, Management Information Systems