Beverly Beasley Email & Phone Number

Providing first-level supervision, guidance, training, and evaluation input for a widely diverse staff of Customer Service Representatives (CSRs). Respond to all elevated issues and inquiries to effectively service accounts, process claims, resolve issues, etc. in a professional and respectful manner. Guide Customer Service Representatives to provide 1-call solutions to ensure superior service and value. Provide coaching to Customer Service Representatives on developing effective communication techniques, courteousness, and empathy. Exercise professional judgment and ethics when dealing with difficult and /or complex customer interactions. Oversee accuracy of documentation and records.Trained over 400 new Customer Service Representatives to take calls, use our databases and timekeeping systems, etc.Monitored 85+ separate call queues Effectively handled over 300 escalated customer contactsRoutinely prepared memos, scripts and daily reportsMaintain contact and communication between call center and project management teamsMonitor Customer Service Representative interactions for quality and accuracy

Provide superior customer service for one of the top temporary agencies in the area. Handle inbound calls in a high volume call center environment. Organize and utilize multiple scripts and databases. Record detailed and sensitive information in a professional manner. Exercise flexibility and reliability.Handle inbound and outbound calls Retain and utilize scripting for multiple cases Document detailed summarized notes Handle escalated or upset callers

Prepare unforgettable drinks while creating a fresh, safe, fun environment.Serve cocktails Place liquor orders and other supplies Cash reconciliation and depositManage bar patrons Maintain daily sales log

Provide exceptional customer service in a high pace call center environment for a fortune 500 company. Handle inbound interactions from clients and advisors. Process transaction requests within applicable time restraints and guidelines while ensuring accuracy. Retaining clients and building relationships through excellence. Handle 85+ calls daily Execute trades on variable funds within client policiesProcess faxed and emailed transaction requestsField questions from clients and advisors regarding products and guidelines Advisor referral and cross selling