Beverly Bishop Email & Phone Number

Westminster, CO, US

Westminster, CO

Company BioPrecise Financial Group is an accounts receivable management firm headquartered in Westminster, Colorado. We specialize in helping our clients recover delinquent debts. Precise Financial Group is a full service collection agency licensed and bonded in numerous areas throughout the United States. Our company has the ability to handle your.

Westminster, Colorado

Planning and implementing collection call center strategies and operations to meet business requirements. Evaluate organization structure and team plan for continual improvement of efficiency and effectiveness. Assess processes, design and implement process improvements, provide training and feedback, develop and track team metrics.

RANDSTADAssigned to work for State Farm Insurance February 2010, through Kelly Services. The corporate office moved its contract to Spherion in September, 2011, who was later purchased by Randstad. I've held this assignment from February 2010 to current.In July 2007, I relocated to Tennessee to attend to urgent family matters. During this time I was a.

• A start-up floral wire service company providing clearinghouse services to the retail florist industry.Tasked with complete start-up of new inbound contact center from inception through successful operation, including.
• Led expansion of Account Service Manager team.
• Trained staff in client management and up-selling techniques.
• Complete responsibility for start-up of inbound contact center.
• Responsible for equipment selection process and purchase.
• Developed and implemented performance metrics, policies and procedures.

• A privately-held wholesale designer and importer of home and garden products, and a fulfillment vendor for web and catalog orders.Responsibilities included management of major accounts (approximately $750K), new.
• Managed customer service, HR and staffing; responsible for 3 direct reports, 20 indirect reports.
• Policy and procedure development.
• Partnered with creative department on product development and marketing collaterals.
• Project manager for system enhancements and order processing.
• Worked with agent in China on product development and procurement, reviewing samples, shipping/tracking orders.

• A $20MM high-end mail order catalog company providing fresh-cut flowers and gifts through Fed-Ex overnight delivery.Responsibilities included multi-site management of in-house call center and two outsourced call.
• Identified and managed KPI’s.
• Established in-house inbound call center for new division, saving $150K annually in outsourced expenses.
• Responsible for MIS, including IVR applications, telephone equipment purchase and maintenance.
• Reduced annual expenses by $90K.
• Established performance metrics, policies and procedures, and budget planning.

• A $45MM floral wire service company providing clearing house services to the retail floral industry, and parent company of wholly owned subsidiary, The Flower Club, offering floral products and gifts through.
• Established new up-sell strategies generating $300K in additional revenue.
• Established 2nd in-house call center from inception through successful operation.
• Responsible for equipment selection and purchase.
• Managed contact center functions, including ACD software, voice mail, billing audits, call routing, and IVR.
• Directed Workforce Management, Training, Staffing, SLA’s, HR and performance metrics.