Beverly Buchanan Email and Phone Number

Writing docs as code (Markdown) for a DevOps team working in GitLab to create CI/CD templates for deployment to Kubernetes clusters and VMs. Technologies/tools included Terraform, Ansible, Vault, AWS, Helm, Docker, Veracode, Twistlock, SonarQube, Artifactory, and DataDog.

Wrote topic-based content for reuse to create technical service documentation and instructor and student guides for medical devices. Using Madcap Flare, published to HTML and PDF, and created and edited style sheets and page layouts. Created cabling diagrams with Visio. Worked closely with global/remote SMEs, engineers, technical support, technical training specialists, and project managers.

Via contracting companies and independent consulting, created training courses and materials for instructor-led and eLearning delivery. Consulted on instructional strategies and media. Highlighted projects: Content strategy and technical writing for CPaaS company, technical writing and online training for SaaS data company, instructional design and creation of virtual ILT course, and instructional design and creation of sales enablement training. Articulate, Lucidchart, MS Office.

In an Agile environment, designed and wrote online documentation, e-learning, and instructor-led training for software built on the Salesforce platform. Included research using JIRA and Confluence, collaborating with multiple staff levels and distributed teams, scoping work, performing analysis, content design and creation, and video and audio production. Target audiences ranged from beginning administrators to software developers. Published online documentation with XML-based Paligo. Created Articulate Rise courses and published to Litmos LMS.

Designed and developed interactive web-based training for Salesforce software, compliance processes and mobile apps. Created training strategy for department.

Technical writing/editing, information architecture/interaction design, and usability/UX advisor in an Agile environment. Developed online content for precision farming GPS software. Managed translations of content. Created troubleshooting tool for first-line support. Visio, single source publishing with MadCap Flare, Adobe Creative Suite, XML, CSS, HTML, Camtasia, Atlassian tools. Technical and end-user audiences.

Wrote and edited single source user documentation and online help for three tape storage libraries, SNMP, and host connectivity, following web content accessibility guidelines (WCAG) and Oracle standards. Migrated content from FrameMaker to XML DocBook. Worked within international cross-functional team in an Agile Oracle PLM environment, attending project, team and SCRUM meetings.

Wrote and edited technical training courses (instructor led and online delivered), instructional manuals, simulation guides, user documentation, and edited content in content management system. Created information architecture and designed interaction for Web sites and enterprise-level SaaS products.

Built information architecture department. Regularly created and delivered presentations to existing and potential clients.

Led a team of designers to craft an SaaS application for leasing management. Included application processing with financial and background checking, maintenance and inventory management, invoicing and bill payment, and tenant user interface.

Wrote and edited technical manuals for switch engineers in single source environment.