Qualifications for MANAGEMENTDedicated, results-driven professional with over 19 years of management experience spanning software implementation, relationship management, customer service, business and technical analysis, product training, and workforce supervision. CORE COMPETENCIES • Subject Matter Expert (product feature/ functionality, process flow, policies/procedures and federal standards) content resource/expert for the resolution of unique or complex problems.• Vendor liaison management (interact through software development, quality assurance, product, client support, sales, and project management). • Application system requirements/configuration information gathering for new or product features/functionality modifications. Ability to distill down to determine requirements and execute a successful solution. • Proven success in the implementation and support of software solutions. • Ability to communicate effectively both technical and non-technical information across, up or down the organization. Demonstrated success in building relationships/partnerships with diverse stakeholder groups. • Strong sense of ownership and the ability to multi-task, effective time management.• Professional and confident presence with a consultative, collaborative customer-focused attitude.• Challenge driven. Solid strategically focused, exceptional problem solving and analytical/troubleshooting skills with a commitment to excellence in product delivery and support. Adept at resolving business problems with technology.• Solid learning agility, critical thinking and technical aptitude and understanding of hardware and software. Innovative, inventive and curious – always asking questions and learning.• Effective resources/cost/schedule management with the ability to deliver quality products/services through the full project life cycle (discovery, analysis, design, construction, test and implementation).