Processed rental agreements and created reservations to provide a clean and safe vehicle to our customersManaged vehicle returns and accident claimsEffectively communicated the Hertz rental car program and proceduresProcessed weekly fuel card reconciliation report for managersAnswered phone inquiries about the rental car program, requirements, billing, extensions and returns. Distributed inventory reports to Managers after daily vehicle verificationMaintained vehicle cleanliness as needed

· Reviewed daily reports to monitor previous day refunds, returns and void transactions· Shipped and received inventory in a timely manner· Maintained product displays for customer use and visual aid· Made nightly deposits and balanced cash drawers· Assisted in maintaining audit compliance· Assisted external and internal customers with routine requests, questions and concerns· Managed and delegated store’s refresh merchandise through planogram· Managed employee/demo devices to ensure all phones are connected, performing and accounted for· Completed weekly inventory counts and reconciliation, ordered office supplies· Maintained a high-level knowledge of operational policies and procedures to help reach KOI goals· Reviewed and notated any findings during store’s weekly transaction in CARS

· Greeted customers and answered the phone· Recommended new products that become available· Take orders for bakery products and café meals· Assisted with restocking of bakery products

 Greeted customers, resolved their issues regarding cell phones, internet, home phone and billing Processed payments, sales and performed closing procedures Shipped and received inventory per time compliance including discrepancies Presented weekly finance reports to manager, reviewed end of day paperwork for audit Completed weekly inventory counts and reconciliation, ordered office supplies Managed and delegated with stores refresh merchandise through planogram

 Answered calls, researched customers inquiries Assisted in dispatching driver’s daily Processed accounts payable for office and export fees Kept daily information for monthly reports Assisted with inventory control

 Handled orders for commercial and major accounts Researched and invoiced equipment returns Scheduled service technicians and placed orders for product inventory Assisted law enforcement agencies with stolen and subscription fraud, subpoenas Provided customer service support, processed misapplied payments and deposit refunds Answered customers questions about their phone issues, billing and plans offered