Beverly De Leon Email & Phone Number

Manila, National Capital Region, Philippines

Define and design solutions that meet technical and business requirements.Engage closely with stakeholders to gather requirements and define technical solutions that meet business objectives.Support proposal writing, determine solution direction, and manage pricing and costing aspects.

Ortigas Center, Pasig City

• Provides Level 1 and Level support to all global customers who requires application assistance while strictly following the SLA (Service Level Agreement).• Provides customer consultancy in individual workflow improvements, including adjustment of system parameters and implementation of new methods to expand customer portfolio.• Participates in business process mapping, presentations and project implementation.• Provides product specification to customers indicating the agreed application agreements.• Performs analysis and troubleshoot on system issues reported by the customers and recommends solutions.• Performs application testing, ensuring that the deliverable is thoroughly tested, bug-free and provided with good documentation• Collaborates with Consultants, Project Managers, developers to validate design decisions.• Conducts trainings on system administration and usage to superusers and end users as part of product deployment. Assists users with User Acceptance Test (UAT).• Performs regression/integration testing and raise internal support tickets to fix issues/bugs identified.• Monitors open cases/tickets and ensures immediate resolution of the case. Follow ups on system fixes prior to deployment of system upgrades to customers.• Responsible for the delivery of application releases/fixes. Installs applications at customer’s environment, if necessary.• Creates product documentation such as user manuals, customer process workflow, release notes and what’s new.• Prepares test scripts used for regression testing and UAT.• Conducts business process and application training to newly-hired support and/or developers.

Ayala Ave., Makati City

• Handled Globe (Modernization and Other) and Smart Equipment Account, DMPI Terminal Account and other small accounts• Importation of materials/equipments needed by the project team.• Prepares shipping documents for Importation Permit and customs clearance (i.e.: Proforma Invoice, Commercial Invoice, Packing List and Bill of Lading)• Creates the Primary Plan for Terminal shipments and confirms shipping instruction.• Makes CCPTW (Customs Clearance-Port to Warehouse) forecasts and coordinates with Customers, Forwarders/Brokers, Project Team and HW Headquarters.• Reviews contracts, purchase orders.• Prepares HTM Tender for Job orders done by LSP (Logistics Service Provider)• Makes recommendations on how to improve processes and procedures.• Prepares weekly/monthly LSP Performance Review.• Process ad hoc reports as requested by Project Team and HW Headquarters.

Ortigas Center Pasig City

• Helps online users (Maersk employees globally) resolve their issues/queries in efficient & effective way using the MAERSK System.• Carry out all activities in a manner which will contribute to the achievement of the individual and team Key Performance Indicator (KPIs).• Adheres to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.• Make recommendations for how to improve processes and procedures.• Uses personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.• Escalates difficult issues to responsible party(ies) as defined in SOPs.• Coordinates process unit’s activities to ensure meeting of the established KPIs.• Prepares weekly/monthly reports and other periodic reports.• Ensures compliance to the company rules and policies of group members.• Evaluates staff performance – appraisal/evaluation• Arranges proper distribution of workload and work schedules• Initiates self-improvement on both technical and management aspects.• Coordinates with other process teams