Beverly Downs Email & Phone Number

Palmetto, Florida

Supervising and Training Front-End Coordinators and Daily Bank Close-Outs • Assists patients coming and exiting through our software application in Dentrix • Completing Daily, Weekly and Monthly Reports; Verifying Medicaid, Medicare, PPO, HMO’s and Discount Insurance’s through various Websites and/or by phone • Drawing-up Contracts, Reviewing Treatment Plans with Patients • Ordering all Office Supplies, Calling Vendors for Service Repairs • Answering heavy Telephone calls and assisting staff… Show more Supervising and Training Front-End Coordinators and Daily Bank Close-Outs • Assists patients coming and exiting through our software application in Dentrix • Completing Daily, Weekly and Monthly Reports; Verifying Medicaid, Medicare, PPO, HMO’s and Discount Insurance’s through various Websites and/or by phone • Drawing-up Contracts, Reviewing Treatment Plans with Patients • Ordering all Office Supplies, Calling Vendors for Service Repairs • Answering heavy Telephone calls and assisting staff when needed Show less

Tampa/St. Petersburg, Florida Area

• Mapping out strategic areas by using Acuity software program in need of credentialing/ re-credentialing site evaluations for Dental and Vision physicians • Making my own travel arrangements, hotel and car reservations, maintaining weekly expense reports, Calling Argus’s Dental and Vision providers for appointments, meeting the physician’s and/or Office Managers • Conducting on-site inspections and giving suggestions when needed with follow-up… Show more • Mapping out strategic areas by using Acuity software program in need of credentialing/ re-credentialing site evaluations for Dental and Vision physicians • Making my own travel arrangements, hotel and car reservations, maintaining weekly expense reports, Calling Argus’s Dental and Vision providers for appointments, meeting the physician’s and/or Office Managers • Conducting on-site inspections and giving suggestions when needed with follow-up • Speaking with physician's and family's to secure appointments for Special Needs children and/or with emergency treatment, Uploading referrals and follow-up • Create Single Case Agreements with Providers as needed for non-contract physician’s • Assist with Special Projects as needed from Management i.e. calling on physicians to check availability, hours of operation, etc. and maintaining spread sheets for tracking purposes Show less

Tampa, Florida

PROFESSIONAL EXPERIENCECHAPTERS HEALTH SYSTEMS, D/B/A LIFEPATH HOSPICE & GOOD SHEPHERD HOSPICE , Tampa, Florida Care Navigation Representative/Customer Care Representative, (2006 - 2015)Administrative Assistant, (2004-2006)• Customer Service calls for Lifepath Hospice, Good Shepherd Hospice and Palliative Care; including all incoming/out-going calls for all patients’ referrals, including former patients, Hospitals, Nursing Homes, Assisted Living Facilities, families and… Show more PROFESSIONAL EXPERIENCECHAPTERS HEALTH SYSTEMS, D/B/A LIFEPATH HOSPICE & GOOD SHEPHERD HOSPICE , Tampa, Florida Care Navigation Representative/Customer Care Representative, (2006 - 2015)Administrative Assistant, (2004-2006)• Customer Service calls for Lifepath Hospice, Good Shepherd Hospice and Palliative Care; including all incoming/out-going calls for all patients’ referrals, including former patients, Hospitals, Nursing Homes, Assisted Living Facilities, families and patients• Expert documentation for demographics, insurance verification through Palmetto GBA and Emdeon Web sites, diagnostic coding, phone call correspondence, legal contract for Visiting Patients, Patient Consent for Care Agreements, HIPPA enforcements• Maintain Excel database for statistical reports/spreadsheets• Crystal Reports for daily reports i.e. Active, Hold and Discharge reports for daily call activity• eClinicals entries for all Palliative Care prospects• Scheduling appointments/follow-up calls for potential hospice and palliative care patients• Triage complex cases to execute travel arrangements and equipment for patients • In-house transfer ‘2006 from Support Teams, Aqua and Green Team Secretary to Admission’s Department Show less

Alpharetta, Georgia

AUTOMATED DATA PROCESSING – ADP, Alpharetta, Georgia Administrative Assistant, (1996 - 7/02)• Provided wide range of administrative support to Vice President of Technical Services and Technical Support staff of 23 Associates comprised of LAN Support, Mainframe Tech Support, OPS Support and MBA Support Associates.• Maintained confidentiality of all assignments while functioning primarily on an independent basis.• Accountable for typing, record and file maintenance, mail… Show more AUTOMATED DATA PROCESSING – ADP, Alpharetta, Georgia Administrative Assistant, (1996 - 7/02)• Provided wide range of administrative support to Vice President of Technical Services and Technical Support staff of 23 Associates comprised of LAN Support, Mainframe Tech Support, OPS Support and MBA Support Associates.• Maintained confidentiality of all assignments while functioning primarily on an independent basis.• Accountable for typing, record and file maintenance, mail distribution and telephone receptionist.• Utilized CentreVu and statistical reports/spreadsheets, travel arrangements as well as each Associate’s expenses relating to MBA billing of clients.• Applied financial expertise to establish reporting figures for fiscal year’s forecast within department.• Composed and typed letters on internal and external matters. • Prepared memos and reports using Excel spreadsheets, Crystal, CentreVu and PowerPoint.• Organized and planned departmental events, conference calls and meetings as required.• Coordinated class training and maintained accurate records in Access for documentation purposes. Show less

Education record

Education record

Activities and Societies: Swim Team, Drama Club