• Ability to handle complaints and unpleasant customers.• Demonstrated passion for excellence with respect to treating and caring for customers request.• Strong detail orientation and communication/listening skills.• Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer.• Upgrade inbound merchant credit card terminals. • Highly developed sense of integrity and commitment to customer satisfaction.• Experience with multiline telephones and online noting systems.

Schedule patient initial appointments, Check in patients, Create prescribers and therapist schedule appointments, Pull CA2 / FA2 reports twice daily, Data Entry, Coverage of Front Receptionist area, Answer and direct multi line telephone calls, Confirmation reminder call to patients

Greet incoming guest with professionalism, Stock kitchen area daily, Tidy small and large conference room, Order office supplies, Process and deliver incoming packages and mail to appropriate departments and staff, Screen and direct phone calls, Provide information as requested, Keep package log updated with required information for incoming / outgoing mail.

Review and verify all required application information, Data Entry of medical patients charts, Managed and verify patients information, Use the latest technology to provide flexible, paperless environment, Answer incoming medical records request, Up and lock the medical room daily, Pull patients medical records and deliver to appropriate provider.

•Review and verify all required application information and documentation from the damage property and homeowner (e.g., personal identification, property ownership, damage assessments, etc.).•Manage and verify client files; contact previous case manager via phone and email, homeowner’s insurance company and request, collect, review and verify documents.•Collect data from files and assist in populating database with information for future use.•Use the latest technology to provide great service in a fast-paced, flexible, paperless environment.•Any and all other tasks as assigned by site management or leads.•Contact the property owner’s insurance company and prior case manager as necessary to gather any or all missing documents needed for the applicant’s completion of applications.•Interact professionally with clients, visitors and office staff.•Create and modify documents/databases using Microsoft Office, Excel.

• Office coordination: field phone calls, input of client data into the Anasazi system and scheduling of clients.• Procures office supplies to insure all program needs were met and case managers could operate efficiently.• Prepares billing reports, Queens Supported Housing Program Sublease worksheets, and census reports to support multiple housing initiatives.• Collaborates with case managers, clients, and landlords to create effective client/housing relations.• Conducts apartment inspections for program supervisor and follow ups with landlord to fast track repairs to meet occupancy goals.• Manages yearly lease renewal agreements, client monthly checks, minutes of meetings, and all approvals for Dept.• Announce incoming visitors and direct them to appropriate department or staff member. • File; Scanner; Fax and Xerox documentation.• Distribute client’s personal allowance monthly and bi weekly income checks.

• Administered training programs for staff to gain expertise and to insure compliance with Strict Crisis Intervention Prevention, CPR, AMAP, HIPPA standards, CARF and Privacy Laws. • Provided orientation for new employees, identified interns from college programs such as ASA Institute, Hunters College for prospective employment.• Prepared documents for upcoming audits, registered OMRDD staff for IAC training, responsible for scheduling within department.• Office coordination: field phone calls, input of client data into the Anasazi system and scheduling of clients.• Announce incoming visitors and direct them to appropriate training area.• Interview and Supervisor college students for internship placement within the company.• Assistant for the Director of Training Department within the company.• File; Scan; Fax and Xerox documentation.

• Trained new managers and associates on the store policies.• Increased customer satisfaction by assisting customers with their purchase selections.• Performed monthly audits and collaborated with associates to attract new business.• Assist Customer Service area when in need.• Count in and out daily the cash register• Process the Layaway Department for random audits.

• Processed reports, routed telephone calls, and generated daily voter registration reports.• Filed applications and interviewed clients for the summer camps.• Interview clients for pre-register summer camps and utility accounts.• Input client’s data into NYC Department of Social Service.• Assistant for the Director of Public Assistant Center #079.• Assist other areas within Center #079.