Beverly Gray Email & Phone Number

Pine Bluff, Arkansas

Assist customers with insurance products. Work the over 65 and under 65 members. Enroll members in the State of Arkansas private options, also enroll members over 65 in medicare products.

Fan Shop

Seasonal . Assist customers with purchase of fans merchandise for prospective teams. Inventory control. Heavy customer service. Cashering

. Enroll members in the State of Arkansas private options plans. Make plan recommendation based on individual financial and personal needs. Licensed in over 30 states. Enroll members in Medicare supplemental and part D plans. Perform sales seminars. Assist with training other Blue Cross Blue Shield agents. Manage trade shows and disbursed flyers. Certified marketplace advisior. Assist customers with chosing the appropriate plans via Affordable Healthcare Market Place

N. Richland Hills , Tx

. Enroll individuals and small business into appropriate health insurance plans. Assisted medicare recipients during annual enrollment and special election periods. Answered inboud calls to assist with determining need and recommending the appropriate coverage

Connextions, Inc. is a third-party administrator for United Healthcare. In this role, I assist seniors during annual enrollment period. Duties include:• Making recommendations based upon needs analysis• Analyze medications and make recommendation through costs analysis to lower out-of-pocket costs• Maintain quality standards• Adhere to HIPAA requirements• Customer service

• Communicate and interact with a variety of individuals including insured and claimants. • Explain benefits, coverage, fault and claims process both verbally and written• Comply with regulatory and statutory requirements• Conduct phone investigations to determine liability and damages • Identify and obtain statements from insureds , claimants and witnesses• Evaluate and determine claim values • Assessment of property, bodily injury and liability data• Negotiate within settlement authority with insureds and claimants to resolve first and third party claims• Coordinate with internal and external departments as required• Verify and interpret coverage

• Work with collections on large government accounts • Analyze reports for various projects• Verify and process team time and attendance• Issue IT tickets to resolve system issues• Assist with escalated customer complaints/issues• Attend departmental meetings and conference calls• Facilitate team training

Agency offered all lines of insurance. As owner agent, I was responsible for all facets including contract development, marketing, sales forecasting, staffing , training and development and accounting. Agency staff included 5 agents and 2 clerical employees.