Beverly Hoffman Email & Phone Number

Communication Solutions, RemoteManaging a high volume of incoming calls averaging up to 150 per day all while obtaining a consistently positive customer satisfaction rating.Resolved customer issues through research and problem solving while maintaining a high level of customer service through friendly and polite demeanor. Promptly offer support to customers by transferring calls, relaying and transcribing written and verbal messages, and ensuring successful connection for customers to their destination within the Trinity software.Confidently operated switchboard and paging service, input time-sensitive data into databases for multiple clients including traffic signal maintenance, streetlight maintenance, technical support, police officer legal aid, and insurance information for semi-truck drivers. Trained under HIPAA guidelines and ensured the privacy and confidentiality of all messages and information released or given.

Rockford, Michigan, United States

Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks.Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.Promoted strong customer and client interactions, built relationships and participated in cross-selling, and offered new products and features.

Grand Rapids, Michigan, United States

Managed guest and salon services including challenge resolution, scheduling of reservations, and payment transactions.As Key Holder, responsible for opening and closing the salon including balancing cash drawers, and ensuring the store was presentable for next day business operations.Provided extensive retail and service knowledge to salon customers and managed the entirety of the retail area.

Grand Rapids, Michigan, United States

Greeted and welcomed guests with a friendly and positive attitudeTook customer orders accurately and efficiently using their POS systemPrepared and assembled sandwiches, salads, and other menu items according to Potbelly's recipes and standardsOperated kitchen equipment safely and effectively, including toasting ovens, slicers, and food prep stationsMaintained cleanliness and sanitation throughout the restaurant, including dining areas, kitchen, and restroomsRestocked supplies and ingredients as needed to ensure smooth operation during peak hoursAssisted with opening and closing procedures, including setup and cleanup tasksFollowed food safety and sanitation guidelines to ensure the health and safety of our guests and team membersWorked collaboratively with team members to provide excellent customer service and support

Grand Rapids, Michigan, United States

Lead and motivated team members to deliver excellent customer service and achieve sales goalsSupervised and delegated tasks to team members, ensuring efficient operation of the restaurantTrained new employees on company policies, procedures, and food preparation techniquesMaintained cleanliness and organization of the restaurant, including dining area, kitchen, and restroomsMonitored food quality and ensure adherence to food safety standardsHandled customer inquiries, concerns, and complaints in a professional and timely mannerManaged cash transactions and reconciled cash drawers at the end of each shiftAssisted with inventory management and ordering supplies as neededPerformed opening and closing duties according to company guidelines