Beverly Hooper Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Responsible for managing the delivery of digital customer facing projects

London, England, United Kingdom

London, England, United Kingdom

Immediately available for roles in Programme/Portfolio Management/Client ServicesHead of Programme/Portfolio Management, Senior Programme Manager, Head of Client Services,

London, United Kingdom

Accountable for all new and existing clients to ensure service delivery and client satisfaction achieved through project portfolio and onboarding of new clients. Managed the client services team with project managers, service manager and office manager.• Successfully led the programme for existing clients to provide £1.3m annual revenue, plus delivery of DfT commissioned programmes.• Maintained the client relationship on contracts worth £3m revenue per year.• On boarded 3 of the… Show more Accountable for all new and existing clients to ensure service delivery and client satisfaction achieved through project portfolio and onboarding of new clients. Managed the client services team with project managers, service manager and office manager.• Successfully led the programme for existing clients to provide £1.3m annual revenue, plus delivery of DfT commissioned programmes.• Maintained the client relationship on contracts worth £3m revenue per year.• On boarded 3 of the UK’s largest train operators, migrated all of their eCommerce sales to the new platform.• Spearheaded the service management function including the creation of all processes based on ITIL standards.• Delivered a ‘White Label’ solution to enable the sale of the product to non-Train Operating Company clients, including the delivery of the technical solution, creation of business processes and negotiation of supplier and client commercials and contracts.• Set up the Project Management function to establish processes for resource planning, client and board reporting, and delivery of the roadmap. Show less

London, England, United Kingdom

Directed large scale IT Change programmes and project portfolios across the Go-Ahead Rail division, as a result of franchise changes and Rail bids. • Acted as IT lead within the Govia Thameslink Railway integration team to deliver the blueprint target operating model (TOM) for the franchise in terms of systems integration and IT infrastructure provision.• Engaged the IT mobilisation workstream for the integration of Southern Railway into the new Govia Thameslink Railway… Show more Directed large scale IT Change programmes and project portfolios across the Go-Ahead Rail division, as a result of franchise changes and Rail bids. • Acted as IT lead within the Govia Thameslink Railway integration team to deliver the blueprint target operating model (TOM) for the franchise in terms of systems integration and IT infrastructure provision.• Engaged the IT mobilisation workstream for the integration of Southern Railway into the new Govia Thameslink Railway franchise.• Managed a programme of work to offer over 60 IT related DfT franchise commitments for Govia Thameslink Railway and Southeastern Railway to mobilise all projects to meet the contractual obligations. Show less

London, England, United Kingdom

Managed a programme to scope and deliver all changes across the key IT areas; networks, infrastructure, finance, operational and retail systems, to enable the successful mobilisation of the new Govia Thameslink Railway franchise.• Drove engagement with key IT team members within the existing franchise to create a cohesive programme team. • Led the IT workstream into the wider mobilisation team to report on progress, escalate issues, request decisions and dependencies across other… Show more Managed a programme to scope and deliver all changes across the key IT areas; networks, infrastructure, finance, operational and retail systems, to enable the successful mobilisation of the new Govia Thameslink Railway franchise.• Drove engagement with key IT team members within the existing franchise to create a cohesive programme team. • Led the IT workstream into the wider mobilisation team to report on progress, escalate issues, request decisions and dependencies across other workstreams. • Created and executed a comprehensive cutover and test plan to run all activities in the correct sequence and at the correct time during the evening of the franchise takeover, ensuring availability of all key systems. Show less

London, England, United Kingdom

Responsible for the successful implementation of the Go-Ahead Rail ITSO Smartcard Schemes, to deliver industry leading schemes in line with Go-Ahead and DfT strategy.• Led of programme of work with a team of Project Managers to deliver new products and functionalities across two smartcard schemes, to deliver DfT franchise obligations on time and on budget.• Steered the test team to define and execute a complex test roadmap and set of plans resulting in thorough integration testing… Show more Responsible for the successful implementation of the Go-Ahead Rail ITSO Smartcard Schemes, to deliver industry leading schemes in line with Go-Ahead and DfT strategy.• Led of programme of work with a team of Project Managers to deliver new products and functionalities across two smartcard schemes, to deliver DfT franchise obligations on time and on budget.• Steered the test team to define and execute a complex test roadmap and set of plans resulting in thorough integration testing of the end to end retail system.• Negotiated robust SLA’s within supplier contacts within minimum optimal uptime. • Liaised with rail companies' smartcard teams to ensure alignment of processes and best practices across the schemes. Show less

London, England Metropolitan Area

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Ba Business Computing

Education record