● Greets and welcomes clients and visitors over the telephone or on site, schedules clients, and manages processes to ensure smooth transition from request for service to service delivery. Works closely with the Psychiatrist and other providers to ensure that the visit is complete, documents signed and future appointments set. Collect Co-pays as necessary.● Responsible for scheduling appointments for the doctors and ensuring efficiency● Ensures that all clients have the appropriate documentation to receive care from the agency which includes verification of residency, income, insurance and ensures proper authorizations are in place prior to the delivery of service.● Gives instructions to clients as instructed by doctors, medical and clinical staff● Maintains any logs for patients as well as medical and clinical staff● Ensures all related reports and information is captured and documented in Credible.● Manages data and provides periodic reports on encounters, demographics, kept appointments, cancellations, etc. ● Engages clients directly to coordinate the care and direct them accordingly● Provides timely follow up in documentation and responsibilities related to the clients● Ensure the privacy and security of protected health information per HIPAA requirements. Provide the highest level of customer service to patients, fellow employees and referral sources, maintains and monitors client waiting areas.● Manages the physician and nurse calendars to ensure all scheduled appointments are aligned properly. ● Contacts all clients to confirm appointments and meetings.

● Oversees onboarding department, provides training to new hires and directs the overall process of new employee orientation.● Develop and update spreadsheets to track and analyze various reports and data, including call center data, for the onboarding program for all new employees.● Trained over 15 administrative assistants during a period of company expansion, providing training and documentation to ensure onboarding success for new hires. ● Guided new hires through the onboarding process, including creating placements, sending and reviewing government documents, and providing timesheet and payroll access.● Conduct daily training for candidates who need further assistance completing onboarding documents to stay in compliance with the company and guidelines of the law. ● Oversee the invoicing for office supplies, shipping, and equipment purchases for various clients

▪ Responsible for intake and transfer of all new admissions from a physician’s office or other healthcare facilities into Prince George’s Hospital Center, ensuring that all necessary medical charts, X-rays, lab tests, and additional pertinent information were documented correctly. ▪ Connected and transferred calls between physicians, employees, and other department calls for all hospitals and medical facilities in the region.▪ Obtained signatures from patients, filed, signed, and organized confidential documents.▪ Managed all aspects of death referrals, including liaising with physicians, family, and funeral home contacts.▪ Inquired and confirmed insurance coverage and billing for patients referred by physicians.▪ Coordinated and confirmed ambulance transportation for patients coming into and out of the facility.▪ Assigned rooms and special need requests for all admitted patients. ▪ Trained approximately 10-15 new employees including supervisors during the department expansion and replacements for retirees.

- Used Asana to organize and manage files, track task progress, and assign and delegate duties.- Provided administrative and business support to the CEO, including scheduling, meeting preparation, event execution, travel coordination, and day-to-day operations.- Answered, screened, and redirected incoming calls to senior leadership and staff in a timely and efficient manner.- Handled all incoming and outgoing emails and organized documents using Google Drive.