• Spearheaded the integration and management of various loan products, resulting in a 20% increase in processing efficiency and a 15% reduction in system-related errors.• Successfully managed and enhanced third-party relationships, improving day-to-day operational efficiency by 25%.• Reduced fraudulent activity by 35% with review and procedure processes, including identifying fraudulent activity, completing Suspicious Activity Reporting, requesting Affidavits, Police Report and credit report notifications. • Oversaw the setup and quality control of Mortgage, HELOC, and Vehicle loans, achieving a 98% accuracy rate in SOX, REG Z, REG E, REG AB, CFPB monthly internal Quality Control audits. • Effectively managed the Mortgage Electronic Registration System (MERS) for signature guidelines, registration, service release, and paid-in-full loan requirements, ensuring 100% compliance with industry standards.• Coached and cross-trained team members, and developed procedural documentation for workstation processes within the Black Knight/ICE MSP system, which led to a 40% improvement in team productivity and a 20% decrease in training time.• Provide excellent customer service for resolution of escalated issues

• Successfully elicited, documented, and analyzed business requirements from over 30 stakeholders, ensuring project objectives were aligned with business needs, leading to a 95% project success rate.• Identified inefficiencies in existing business processes, recommending improvements and automation that resulted in a 20% increase in productivity and a 15% reduction in operational costs.• Acted as the key liaison between business stakeholders and technical teams, facilitating clear and consistent communication that reduced project delays by 25% and improved stakeholder satisfaction by 30%.• Conducted comprehensive data analysis, generating reports, dashboards, and data visualizations that supported critical decision-making, contributing to a 10% increase in data-driven decisions.• Collaborated with IT and cross-functional departments to design and validate solutions that met business requirements, achieving a 98% alignment between business needs and delivered solutions.

• Led high-level strategic planning initiatives by analyzing market conditions, business trends, and data, resulting in a 25% improvement in long-term business forecasting accuracy.• Managed relationships with senior stakeholders, executives, and cross-functional teams, translating business goals into actionable project requirements. This contributed to a 20% increase in project alignment with business objectives.• Collaborated with IT architects and technical teams to design and validate complex business solutions, ensuring 100% alignment with enterprise architecture and reducing project rework by 15%.• Identified potential risks in business processes and system implementations, recommending proactive mitigation strategies that decreased project delays by 30% and improved success rates by 10%.• Provided guidance and mentorship to a team of junior business analysts, enhancing their analytical skills and improving overall team performance by 35%, while ensuring alignment with organizational goals.• Created crosswalk tables for the ICD9 to ICD10 transition for the L&I claims system upgrade

• Researched, analyzed, and identified system environment improvements, reducing downtime by 20% and minimizing errors by 15%.• Accurately estimated and sized testing requirements for system enhancements and developments, improving project timelines by 10% and resource allocation efficiency by 25%.• Developed comprehensive test plans for system application upgrades, ensuring 98% alignment with Business Requirements, Functional Specifications, and Design documents.• Oversaw the creation of all test documentation, including analytical reports, improving testing status tracking accuracy by 30%.• Created test scripts in the Quality Center and identified areas for test automation, resulting in a 35% increase in testing efficiency.

• Managed customer databases, product updates, and upgrades, ensuring a 99% system uptime and seamless integration with new product versions.• Led a team in the development of a new system application, increasing field productivity by 25% and reducing operational inefficiencies by 15%.• Translated business requirements into technical specifications, ensuring 100% alignment between business needs and development outputs, reducing project rework by 20%.• Coached team members in assessing business requests and creating functional specifications, resulting in a 30% improvement in project turnaround times. Mentored and trained new hires, leading to a 40% reduction in onboarding time.• Managed a workforce reduction from 13 to 6 members while maintaining an average SLA of 48 hours for 1,200 tickets/calls per month, ensuring no decline in service quality.