Beverly Knox Email & Phone Number

Town Center Plaza Leawood, Ks 66209

Description:Responsible for supporting the Store Manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Promote customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Maintain a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. Perform all financial activities including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy. Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Facilitate and/or manage the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. Support compliance with all applicable laws, loss prevention policies and operating procedures and controls. Assist in the recruiting, hiring, and development of store associates.

Overland Park, Ks 66214

Performed all functions associated with opening/closing store, all cash register functions including bank deposit, provided training to ensure all employees are well informed about the Pandora history, vision and mission and provided team with timely feedback by performing daily coaching observations. Performed responsibilities associated with assessing jewelry damages while maintaining customer confidence.

Overland Park, Ks 66214

Drove business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of francesca’s® training programs, and continuous coaching on and off the sales floor. Successfully attained monthly sales goals for five consecutive months as interim manager.Planned, delegated and followed up on expected tasks, assignments and activities to ensure expectations and objectives are met.Provided consistent developmental feedback that motivated boutique team and fostered a team environment by using effective communication skills. Recruited team members who are guest focused and demonstrate the ability to drive sales.Lead, develop and coach team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools.Actively established open, candid and trusting professional relationships with team members whilemaintaining a high degree of personal integrity. .Prepares the team to balance guest experience with necessary operational tasks and maintain a visually inspiring boutique by following company visual standards.Understood and enforced all company policies and procedures in a fair and consistent manner. Implemented weekly team member schedules in order to deliver the expected level of guest service and maximize sales potential.Performed and supervised boutique opening and closing procedures including bank deposits and securing the boutique. Protected the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory

Olathe, Ks 66062

Basic Function: To accurately perform duties in sales and customer service, receiving and stocking freight, building and maintaining displays, plant care, follow all policies/procedures and operate the cash register.

Mission, Ks

Performed duties associated with a performance coach manager position. Worked closely with managers and their teams to improve performance in the areas of efficiency, productivity and utilization in UVerse field operations. Worked closely with field managers and technicians to identify areas for improvement or best practices. Assisted managers and their teams with performance improvement plans and worked closely with Human Resources to implement individual performance improvement plans. Extensive use of multi-level interpersonal skills in working with interdepartmental employees and workgroups to improve processes.

Northville, Mi

Performed duties associated with a performance coach manager position. Analyzed performance results and trends to determine opportunities for improving efficiency, productivity and utilization in central office operations. Worked closely with field managers and technicians to identify areas for improvement or best practices. Assisted managers and their teams with performance improvement plans and worked closely with Human Resources to implement individual plans. Extensive use of multi-level interpersonal skills in working with interdepartmental employees and workgroups to improve processes.

Northville, Mi

Performed job duties associated with technical development manager for central office field operations in the state of MI. Supported area managers, field managers and technicians in a training capacity for new and current equipment installation and testing. Extensive use of multi-level interpersonal skills in working with interdepartmental employees and workgroups to improve processes.

Livonia, Mi

Managed a team of central office technicians and all related job functions performed in a telco central office, including (but not limited to) establishing and maintaining single-line service up to and including high capactity service for internal and external customers. Extensive use of multi-level interperonal skills in working with interdepartmental employees, vendors, contractors and central office personnel regarding building operations and equipment.

Detroit, Mi

Performed duties associated with Area Manager of Quality Assurance. Responsible for quality data and reports for specialized service and testing center, working closely with internal departments to remove roadblocks and improve processes and on time performance for all telecomunications services offered by AT&T.

Detroit, Mi

Performed duties associated with manager of technical analysis. Coordinated training for all new hires to testing center, developed job aids, reviewed methods and procedures, served as liason between the testing center and vendors for new product deployment and other initiatives.

Detroit, Mi

Performed system related functions (analysis, testing and repair) in relation with establishing and maintaining high capacity telecommunications service (1993-2000). Performed functions associated with installing and maintaining telephone communications facilities and equipment as a field technician (1989-1993).

Lansing And Southfield, Mi

Performed duties associated with a customer service representative in a call center. Assisted customers with orders, billing and collection related services.

Associate'S Degree, Telecommunications Engineering, 4.0

Associate'S Degree, Business Telecommunications