Beverly Levitch Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

Responsibilities:*Serve as an advocate for assigned Diamond Distributors through understanding of requirements and expectations.*Manage customer accounts to meet and exceed customer expectations for service and delivery.*Respond to customer inquiries regarding product selection, entering orders, requests for pricing, and managing complaints.*Partner with Account Managers and am the primary contact to Top Distributors providing world class service.*Liaison between the customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization. *First line communicator to customers as needed with strong and professional written and verbal communication. *Process warranty claims and credits in a timely manner.*Expedite orders, provide status and resolve inquiries.Embrace and apply the principals of the Carlisle operating system (COS) to develop key performance metrics and drive continuous improvement.*Proactively prioritize work and effectively multitask to ensure follow up and deadlines are met.*Manage backlog to identify past due orders, inventory shortages, long lead times, and work with factories for continuous improvement.*Proficiently utilize multiple ERP systems to include analysis and report generation.*Proactively seek out additional opportunities to contribute to the team in addition to the outstanding management of assigned accounts. *Customer Service orientated and energized by helping others succeed. Possess outstanding interpersonal skills, energy, and enthusiasm.

Glendale, Arizona, United States

Responsibilities:*Administered contracts and agreements for complex products systems for customer accounts to achieve division business objectives and to meet customer performance expectations. *Acted as the customer and division facing point of contact. *Responsible for the direction and oversight of major and multiple customer accounts. *Interpreted customer requests, monitored performance and delivery, investigated complaints, generated proposals, negotiated pricing, and ensured compliance with contracts and agreements. *Primary mentor and trainer to newly hired team members. *Ability to work with minimal supervision, maintain confidentiality when appropriate, produce accurate output and meet deadlines. *Proficient in making travel arrangements, adjustments to travel itineraries and completing expense reports.

Kalamazoo, Michigan, United States

Responsibilities:• Provided phone support inquiries from sales force and healthcare professionals.• Processed transactions in order entry and resolved issues.• Processed all orders (for Capital Equipment) in accordance with standard operating procedures and working practices.• Supported the Sales Department with answers to questions generated from phone calls, emails and faxes.• Organized and kept records of customer interactions and transactions to include complaints, comments and recorded actions taken.• Collaborated with the Accounting Department to arrange billing and collection efforts.• Maintained customer pricing.• Implemented and supported Quality initiatives.