Beverly Nelson Email and Phone Number

Hewlett-Packard Co., Palo Alto, CA 94304 Business Operations Manager I: Contributes to TCE (Total Customer Experience) war room to analyze root causes impacting HP’s customers. Supports Supply Chain Logistic staff. Analyze customer satisfaction surveys. Analyzed process flow to offer solution/process improvement. Pursue the best customer experience through effective management and proper actions to improve. Strategic Manager I: Contributes to operational excellence in protecting the financial interests of HP's assets, material costs and customer satisfaction. Assisted management to investigate war room issues impacting our customers/systems. Explained root cause to IT team to develop solutions. Document development of standardized processes. Trained/transition work to lower cost country. Parts recovery activities across HP. Monitored return rates for delivery model, purpose of value capture, Cost of Sales offset and cost savings. Analyzed and made recommendations for process improvements. Managed operational activities to safeguard all HP assets.Asset Manager: Partnered with 3rd party logistics contract vendors to improve operational performance/create a best in class operation. Managed SAP process flow to ensure no failed Idoc’s, out of sync, report metrics, while working with other business towers to designed and develop special processes to meet customer requirements. Partnered with 3PL to manage/control inventory integrity, maintained business controls, adherence to HP corporate and SOX audit policies.