Beverly Frazier Okenyi Email & Phone Number

United States

• Conduct Software Assurance (SA) analyses and assessments related to quality, reliability, and safety• Review and analyze design concepts and software assurance plans and assure compliance with NASA safety policies and standards for software• Utilize knowledge of professional software engineering practices & best practices for the full software development life cycle• Utilize Jira software and the Agile methodology to assign and track tasks• Participate in and provide software quality assurance perspective during review of all program plans, designs and test procedures• Perform requirements traceability activities• Participate in data analysis activities to ensure the software components perform as expected andmeet the design objectives and requirements• Perform organizational process audits• Perform test witnessing in lab environments• Perform analysis to identify and evaluate the quality of Software Development Plans

United States

Analyze hardware documentation to verify compliance with purchaseorders, engineering drawings, processes, specifications, etc.• Investigate analytical reports and dashboards in an Oracle Business Intelligence environment • Download electronic documentation from the Delmia system and store on the hard drive• Investigate discrepancies of received documentation and assist in resolution.• Assist with and create hardware acceptance documentation.

Wilmington, North Carolina Area

• Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.• Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.• Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.• Obtains underwriting approval by completing application for coverage.

Wilmington, North Carolina Area

• Managed a cross-functional team of Supervisors, Coordinators and representatives that were responsible for overseeing all Employee Accounts, Concession devices, and test devices for the entire Verizon entity. • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.• Coached to key performance indicators (KPI) and First Call Resolution (FCR)• Partnered with Human Resources to insure proper staffing levels were met and maintained.

Wilmington, North Carolina Area

Oversaw the management of Customer Service processes providing real time feedback and proactively managed the customer experience by ensuring that behaviors support resolution, retention, and revenue generation.

Huntsville, Alabama Area

Supervised a staff of 9 customer service representatives and 4 Transition Assistants and was responsible for training customer service representatives and for developing and implementing operations and policies

Huntsville, Alabama Area

Responsible for the recruiting, interviewing, management and career development of staff and acted as a liaison between the client and Adecco. Researched and contacted community services, colleges, and internet sites as well as walk-in applicants.

Miyakonojo, Japan

Nova is English school that hires non-Japanese English speakers from all over the English-speaking world.Trainer/ English Instructor. Identified to lead the initiative to foster student interest and attendance in Voice classes. Under my direction, attendance increased by 50% over a three month period. Managed seven direct reports.

Master’S Degree, Adult Education

Bachelor Of Science (B.S.), Rehabilitation Education