Casual (Customer Service, Shared Services & Check Off)
Parklands/Mushembi Road, Nairobi County, Kenya
Customer Relationship Management Handling of customer correspondences; close to 43 complaints, 50 or more emails and offering solutions for the same on a daily basis.Electronic Fund transfersPlacement of close to 28 Standing Orders, effecting of Electronic Fund Transfers and Real Time Gross Settlement of up to Ksh 10 million daily.Facilitating ATM and Cheque book processing, Internal Fund Transfers, opening of member accounts, Mobile banking processing and issuance of… Show more Customer Relationship Management Handling of customer correspondences; close to 43 complaints, 50 or more emails and offering solutions for the same on a daily basis.Electronic Fund transfersPlacement of close to 28 Standing Orders, effecting of Electronic Fund Transfers and Real Time Gross Settlement of up to Ksh 10 million daily.Facilitating ATM and Cheque book processing, Internal Fund Transfers, opening of member accounts, Mobile banking processing and issuance of the same.ChequesBanking of cheques, issuing of ATM cards and facilitating account closures. (300 monthly)ReconciliationUpdating and reconciling the checkoff outstanding accounts in the Navision system. (Amounting to Kes 2,678,061.68 in the Vendor account and Kes 3,567,956.84 of the General ledger account)Check-offClearing the check off outstanding accounts of close to 12 of up to Kes 2.5 million.Advising check off for various companies upon request (close to 5 companies including Hilton Hotel Nairobi).Electronic and Mobile Money Transfers.Handling Mobile Money transfers. (50 transfers of up to Kes 300,000 daily)Carrying out Electronic Fund transfers. (On average 15 of up to Kes 10 million daily) ATM pins Handling Pin regeneration requests of 40 or more monthly. Show less