Manage multiple projects focusing on process improvement, compliance and internal audits.

• Leadership & Organization• Strategy Alignment• Strategic Goal Setting • Human Resources Solution Provider• ROI Considerations• Quality Monitoring Solution Providers• Survey Design• Data Collection Methods• Survey Analysis• Driving Change Throughout Organization• Quantifying the Value of Customer Satisfaction• ROI Approaches for Customer Satisfaction • Assist with Voice over Internet Protocol (VoIP) Implementation • Working with Outsourced Partners• Resource Planning• Forecasting and Scheduling• Analytics and Metrics to Manage Optimizing• Organization of the Workforce Management Team• Benchmarking• Best Practices in Knowledge Management • Working With Knowledge Management Vendors

• Managed the security of all customer, company and human assets in Washington, Alaska and Northern Idaho.• Efficiently managed security department employees’ pay, training and advancement.• Managed department budget of $1.1 million per year.• Completed all cost planning utilizing target goals and historical data.• Hired guard service companies and managed compliance of $1.2 million in contracts. • Managed claim reduction activities successfully reducing district claims by 6.2%; a reduction of $320,000.• Represented the company in court for all lawsuits brought against operations in WA, AK and Northern ID.• Ensured all three airport operations complied with FAA and TSA security guidelines and regulations.• Organized and conducted multi-state department meetings.• Extensive experience in creating and delivering presentations to groups of 10 - 200 participants.