• Assisted customers with phone, social media and email inquiries about the different products (prices, how to use, benefits, policy & warranty) in English. Italian, Portuguese and Spanish. • Analyzed and resolved Attorney General, BBB, phone, email and social media complaints; providing optimum solutions in an accurate and timely manner.• Acted as mediator between vendors and customers.• Processed online, phone and replacement orders; and kept accurate records of shipping tracking numbers and outgoing inventory. • Calculated, managed and published pricing list for all the products and brands.• Trained and supervised other employees; assisted them in resolving complaints and customer's inquiries.• Translated products how to use directions from English to Spanish.• Assisted to maintained websites information, online and phone promo codes.

• Identified requests root causes through thorough research and analysis and provided optimum solutions to the basic and moderate requests in an accurate and timely manner –First Call Resolution-• Maintained high standards on internal operations and financial controls and handled every request accurately & efficiently in order to ensure risk mitigation • Comprehended the end-to-end process for sales, service and fulfillment and utilized knowledge of bank systems and navigational skills to drive results within the established framework.• Ranked top 3 in first call resolution during the 3rd quarter of 2011 and top 3 in quality of service during the 4th quarter of 2011

• Analyzed and reviewed suspected item identified by the fraud filters.• Made proper decisions to within highly demanding time constraints to whether process payments for suspicious items or not. These decisions were based on customer accounts data: prior account history, images of signature cards, and other item already processed.• Paid average of 30 checks per hour based on a 25 checks per hour requirement.• Was recognized as “raising star” during the first quarter of 2010.• Completed Lender Education Course and accomplished Lender Code I51• Demonstrated the ability and knowledge to evaluate each customer individually to make consistent credit decisions based on customer’s ability, stability, and willingness to repay.• Analyzed and review customer’s risk when balance transfers are requested.• Identified best credit solutions for customers that are experiencing financial stress, such as credit counseling and fix payment programs.• Performed account maintenance by assisting customers with questions/ issues regarding their credit card accounts (promotion rates, benefits, balance transfers, payments, etc.) and Follow up with monetary adjustments.

Check Fraud Detection Analyzed and reviewed suspected item identified by the fraud filters. Made proper decisions to within highly demanding time constraints to whether process payments for suspicious items or not. These decisions were based on customer accounts data: prior account history, images of signature cards and other item already processed. Paid average of 30 checks per hour based on a 25 checks per hour requirement. Was recognized as "raising star" during the first quarter of 2010. Completed Lender Education Course and accomplished Lender Code I51 Demonstrated the ability and knowledge to evaluate each customer individually to make consistent credit decisions based on customer's ability, stability and willingness to repay. Analyzed and review customer's risk when balance transfers are requested. Identified best credit solutions for customers that are experiencing financial stress, such as credit counseling and fix payment programs. Performed account maintenance by assisting customers with questions/ issues regarding their credit card accounts (promotion rates, benefits, balance transfers, payments, etc) and Follow up with monetary adjustments.

Identified requests root causes through thorough research and analysis and provided optimum solutions to the basic and moderate requests in an accurate and timely manner ­First Call Resolution- Maintained high standards on internal operations and financial controls and handled every request accurately & efficiently in order to ensure risk mitigation Comprehended the end-to-end process for sales, service and fulfillment and utilized knowledge of bank systems and navigational skills to drive results within the established framework. Ranked top 3 in first call resolution during the 3rd quarter of 2011 and top 3 in quality of service during the 4th quarter of 2011

Managed up to 7 stores at once stores with annual revenue of $1.5M. Set up monthly sales targets total. Managed procurement and distribution as well as coordinated merchandising for all locations and implemented and inventory control system which ultimately reduced losses by 35%. Supervised daily tasks for a sales team of thirty (30) people. Prepared payroll and Set up incentive plans based on performance. Handled customers' inquiries; trained sales team and resolved pending issues in a timely manner. Defined product positioning, pricing targets and attended several fashion shows. Introduced new items based on market studies and quarterly forecast. Prepared monthly promotions and marketing campaigns based on seasonality, market and stock availability.