Beverly S. Email & Phone Number

Washington, District Of Columbia, Us

Responsible for managing all aspects of complex, computer-based statewide testing programs that require multiple resources and cross-functional integration.

London, Gb

My areas of expertise include developing industry best practices to design efficient and effective program and project management practices, processes, and templates; leading project teams on large, complex, and cross-functional enterprise project implementations; and interfacing directly with executive leadership, internal stakeholders and customers to ensure program goals are met.Projects: o Customer Data Trust Project to centralize customer data o International Customer Service & Escalations to improve customer experienceo Acquisition of new companyo Internal financial cost savings initiative ($100M in savings)o Content development and software implementationo Pearson Corporate Disability Mentoring Programo American Health Information Management Association BPOSkills utilized:o Overseeing multiple workstreams and international teams.o Key success metrics tracking and reporting o Implementing project management office best practiceso Developing scalable solutions o Coordinating with project teams on product developmento Implementation of organizational change o Management of diverse senior leaderso Management of vendors o Scrum Master for development team in Sri Lankao Management of content development

Areas of expertise include leading project teams on large, complex, and/or cross-functional enterprise project implementations.Program Manager for various Information Technology projects including the implementation of an Interactive Voice Response (IVR) system, implementation of credit card point of sale systems, and implementation of Passenger Information Displays in a high-stress environment.

As a Program Manager, I approached consulting services from both the business and IT perspectives and consulted on implementing project management best practices. Projects/Clients: o Project Manager for infrastructure projects and establishment of disaster recovery site for Denver Water. Assisted with introduction of Scrum to the Infrastructure team.o Project Manager for co-location of data center facilities for Vail Resorts, Inc. and implementation of Financials, HR Management System, Point of Sale, and Maintenance Management System for The Grand Teton Lodge Company in Wyoming being integrated into Vail Resorts, Inc.o Program Manager over Financial Systems (Oracle, Hyperion, and ICMS treasury system) in preparation for divesture of Western Union and First Data Corporation, including supervising 5 project managers.

o Management of custom software projects utilizing extreme programming (XP) for customer relationship management centers and warranty administration centers including conducting client interviews, defining and documenting project scope, product research and development, and risk management.o Implement sound change management practices, security policies, service level agreements and compliance with external regulatory requirements.o Implement direct marketing system and contract management system for Whirlpool, resulting in $54M in sales revenue.o Management of custom travel insurance enrollment web site for American Express, including product research and development. o Management of custom Internet-based maintenance contract sales system for John Deere, including product research and development.o Implement and maintain security audit requirements.