Beverly Short Email & Phone Number

Etobicoke Hospital

Clerical Associate, William Osler Health Systems June 2012 – present•Clerical support for Mental Health Inpatient Unit – Etobicoke General Hospital. Commitment to exceptional customer service and quality of patient care•First point of contact for all incoming inquiries from the hospital, nurses and visitors•Reception, photocopying and faxing information and other data entry/computer applications, i.e. census•Coordinate the on-going end-to-end process of all inpatient charts/Orders and contact admitting for patient info. and room numbers, including updating of Charts daily lab reports, bed plan and transcribing physician orders and dietary •answering telephone calls, paging system and placing outpatient clinic schedule calls•Effectively interacting with patients and staff within the Mental Health Program•maintaining security and confidentiality of patient informationProficient in Meditech

•Scheduling appointments & greeting patients, verifying Health Card.•Organizing/maintaining filing system/records management •Answering and directing telephone calls, fielding inquiries from patients, hospital management and medical staff, trainees and external parties12 minute turn around time

•Exceptional multi-tasking skills and ability to proactively support requests and ensure follow up to completion.•Knowledge of Communications & Corporate Affairs, Wireless, Marketing Solutions; Corporate Sales – Publishing. Knowledge of expenses, insertion orders, MSG forms, BURBS, Ticket Management System.•Preparation of regular and special reports including maintenance of Executive’s and Direct Reports schedule. MS Office scheduling appointments.•Recommendations for streamlining a Administrative processes and support related materials as required by management

Medical Office Administration,Moa,, Medical

Moa Diploma, Medical