Beverly Sinclair Email & Phone Number

United States

Main point of contact for 3 of our National Account Retail Customers.Overseeing service orders entered/completed/billedOverseeing installs of new equipment and uninstalls of old equipmentResponsible for KPI’s and Bi- Reporting

Columbus, OH, United States

550 Schrock Road Columbus, OH 43229

* Handled inbound and outbound calls to customers to assist with scheduling their preventative maintenance service. Assist with questions and concerns.* Product champion for Global Edge; creating SOP’s, training guidelines and facilitation of training.* Managing over 20 delicate accounts making sure that we have monthly meetings and follow ups on service.

550 Schrock Road Columbus, OH 43229

• Handle inbound service agreement scheduling and questions
• De-escalate irate and concerned callers through creating and nurturing our relationships.
• Make outbound calls to clients to schedule their service agreements
• Send out renewal letters to our clients on a monthly basis
• Attend events with our sales team to help educate clients with our service agreements
• Put reports together to show revenue (growth) within my department for our upper management team and the board members.

Columbus, Ohio

• Handle inbound service order and customer questions
• De-escalate irate and concerned callers through creating and nurturing our relationships.
• Make outbound calls to clients, dispatchers, and technicians.
• Appointed as a go to individual for our latest software; Global Edge by the CFO.
• Responsible for the administration, training, creating and publishing SOP’s and ongoing mentoring of the Global Edge software.
• Assist with dispatching when needed

Columbus, Ohio Area

• Handle inbound service order and customer questions
• De-escalate irate and concerned callers through creating and nurturing our relationships.
• Make outbound calls to clients, dispatchers, and technicians.
• Appointed as a go to individual for our latest software; Global Edge by the CFO.
• Responsible for the administration, training, creating and publishing SOP’s and ongoing mentoring of the Global Edge software.
• Assist with dispatching when needed.* Dispatch service calls to technicians

New Albany, Ohio

• Handle inbound Customer Service calls from various providers; responding to questions and requests with resolutions.
• Make Outbound calls to customers, clients and Providers in regards to educating them on their benefits.
• Respond to email and internet inquiries and correspondence from providers and clients.
• Utilize internet tools such as Google, Yahoo, Docfinds and various other sites to assist customers and providers.
• Effectively and accurately enter provider information into the database for processing.
• Able to efficiently assist Providers through knowledge of benefits and products.

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice, Criminology

Assosiate Of Applied Science, Criminal Justice

Diploma, General

Activities and Societies: ChoirI studied the general requirements for graduation.