 Serving as a business relationship link between business units and at the leadership level with a focus on enhancing the relationship between information services and the business units. Identify and documenting business requirements and develop recommendations in a business case with focus on Epic builds for clinics Collaborates with stakeholders on strategic initiatives and guides the business unit through systems solutions and business plans Identify, screen, and evaluate opportunities to address unmet customer needs customers so they have the solutions they need, when they need them, and in the manner best suited to their requirements.

Responsible for managing multi-regional projects, planning, scheduling, and implementing project requirements and goals.  Liaise effectively between customer and vendor, ensuring project goals and objectives are met.  Provide outstanding customer support, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.  Troubleshoot and resolve technical issues with financial, human resource, payroll, and desktop software. Resolve an average of more than 70 issues on a monthly basis. Improve operational efficiency, developing and implementing process improvements by analyzing results and monitoring variances.

Responsible for directing education component of Health Information System and Computerized Physician Order Management (CPOM) projects. Directed multi-year project migrating eleven facilities to single Health Information System, managing team member performance and functions in virtual environment.  Developed education programs for multi-regional clinical, financial, and IM projects, including management orientation and development program. Increased productivity, monitoring compliance, tracking and reporting data.  Managed and coached effective team of analysts, coordinating work flow and prioritizing and delegating tasks, providing motivation and direction to create a positive work environment.