Beverly Windham Email & Phone Number

Fort Bragg, Nc

● Created and maintained applications and packages for deploymentacross multiple closed networks.● Familiar with various customization tools such as officeCustomization tool, Adobe Customization Tool to createappropriate application packages.● Provided the customer with a development plan to further patch andremediate those applications,● Used collections based queries and configuration baselines tomaintain compliance across multiple networks.• Created and maintained standards using OSD and MDT for all hardware supported, desktops, Laptopsand tablets● Created new and updated existing boot wims to reflect newermodels used by the enterprise network.● Created driver packages for multiple models across the networks.● Further streamlined a process of creating offline images by usingMDT and MEMCM for locations unable to PXE● Designed and implemented multiple and fully modified TaskSequences using the wim (OS Image) that I create monthly.● Maintain several MDT environments including a VDIinfrastructure, offline USB, Deployment, customized WIMdeployment.● Create Virtual Desktops on a monthly basis with the latest OSUpdates and Updated Applications.

Ft Bragg

• Review hardware work orders requesting repair, replacement or restock• Worked with management to test and evaluate compliance of new hardware configuration on thecompound.• Ensure systems are configured according to policy and procedures defined by the compound• Using Pre Execution Environment to place software on designated computer systems.• Test and report all issues in new images.• Provide information management, help desk, and computer technician support• Performed system maintenance including adding, removing and replacing hardware components.• Developed and wrote hardware protocol of the implementation of new keyboard, video and mouse(KVM)configuration.• Resolved user problems on workstations related to cabling, and peripheral malfunction.• Document, track, and solve trouble ticket calls using Software Center• Highly proficient in Windows 7, 10 and Microsoft Office 2016.

• Installed, tested, and troubleshoot end user workstations and printers.• Provided timely resolution of provided work orders assigned to me• Hands-on experience in troubleshooting repairs such as video cards, motherboards, and hard drivesin addition to a number of software programs• Skills in Windows 7, Microsoft Office 2007/2010 • Provided desktop support for over 2000 users on Joint Special Operations Command compound.• Prepared computers for deployment to various user ensuring that they met security policy andprocedures.• Removed and replaced malfunctioning hardware and install new parts.• Performed off-site repairs and rebuilds as needed.• Troubleshoot printer and digital senders• Assisted in multiple video configuration on a single workstation