Beverly Windham Email & Phone Number

Fort Bragg, NC

• Created and maintained applications and packages for deploymentacross multiple closed networks.
• Familiar with various customization tools such as officeCustomization tool, Adobe Customization Tool to createappropriate application packages.
• Provided the customer with a development plan to further patch andremediate those applications,
• Used collections based queries and configuration baselines tomaintain compliance across multiple networks.
• Created and maintained standards using OSD and MDT for all hardware supported, desktops, Laptopsand tablets
• Created new and updated existing boot wims to reflect newermodels used by the enterprise network.

Ft Bragg

• Review hardware work orders requesting repair, replacement or restock
• Worked with management to test and evaluate compliance of new hardware configuration on thecompound.
• Ensure systems are configured according to policy and procedures defined by the compound
• Using Pre Execution Environment to place software on designated computer systems.
• Test and report all issues in new images.
• Provide information management, help desk, and computer technician support

• Installed, tested, and troubleshoot end user workstations and printers.
• Provided timely resolution of provided work orders assigned to me
• Hands-on experience in troubleshooting repairs such as video cards, motherboards, and hard drivesin addition to a number of software programs
• Skills in Windows 7, Microsoft Office 2007/2010
• Provided desktop support for over 2000 users on Joint Special Operations Command compound.
• Prepared computers for deployment to various user ensuring that they met security policy andprocedures.