Beverly A. Donovan Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Canada

Operations Coordinator to Transportation & Industrial Solutions research and development team.

Kitchener, Canada Area

Cambridge, Ontario, Canada

• Responsible for Accounts Receivable to ensure payments are received in a timely manner as well as posted to corresponding accounts in SAGE 300. Follow up with customers for past due payments.
• Responsible for Accounts Payable to ensure invoices are correct according to receiving and payment is issued on time as well as posted to corresponding invoices in SAGE 300.
• Process payments via Telpay and set up any new customers
• Responsible for deposits to bank as well as signing for payments via cheques.
• Oversee credit issued to clients and liaison with Credit Management company for reports.
• Reconcile month/year end in SAGE 300 to bank statements accordingly as well as VISA statements.

Breslau, Ontario

• Office Manager for company of approximately 35 people. Oversee the day to day office operations with direct reports. Responsible for monthly invoicing along with compliance documents for start and end of projects..
• Assisted in Strategic Planning for organization. Worked with strategic planning team to create, present and implement EBS’s guiding principles. Along with analyzing manpower for further growth.
• Reviewed and assisted in implementing changes of processes for work flows.
• Interviewed and made recommendations for potential hires.

Waterloo, ON, Canada

Administrative AssistantAssist 2 AVP’s within Individual Insurance & Investments, with regards to calendar management, meetings, travel arrangements, expenses, and all other administrative duties as requested/required. Provide support to Dealer Operations team consisting of ordering supplies, meals, and finding meeting rooms.

Waterloo, Ontario, Canada

• Customer Care
• Account responsibility for approximately 30+ clients within the United States
• Managed expectations of clients technical issues
• Provided client demos, monthly updates, conference calls
• Provided communications about service, maintenance releases, and various updates
• Assisted clients with upgrade to BlackBerry Enterprise Server

• Sr. Project Manager Assistant (2011)
• Assisted the Branch Manager, Project Managers and Project Coordinators
• Continued with Executive Assistant functions to Management Team and VP/District General ManagerExecutive Assistant to the President (2008 - 2011)
• Assisted the President leading the Southern Ontario Region (17 Offices) and Management team of 5
• Involved in various operational enhancements to processes and procedures
• Developed/built and managed various monthly reports required for the President to assess operation of the business

National

• Concurrent with other roles within Collins Barrow
• All general administrative duties and responsibilities for Chairman of the Board and board members
• Developed and maintain a National database for recruiting and retention
• Assistant to Canadian Tax Committee including planning and coordinate annual Canadian Tax Conference
• Assisted National Professional Practice Director with Quarterly Technical Bulletins
• Responsible for planning and organizing National Partner Conference (200+ delegates & guests) including arranging for guest speaker Mr. Michael “Pinball” Clemons

• All Supervisory duties and responsibilities of administrative team members including interviewing/hiring/firing
• Bi-Annual performance reviews, day to day coaching and mentoring
• Involved in various operational enhancements to processes and procedures
• Assisted Controller & Accounts Payable
• With the Controller, formalized an orientation process for new staff
• Revised CB Policy Manual and Office Procedures

• Managed client expectations
• Consulted with suppliers and contractors regarding various projects
• Organized and managed employee records; government forms (CRA and WSIB)
• Managed up to 3 employees

• Corporate Executive Assistant (1996 - 1997)
• Support Vice President of People, Knowledge & Strategies
• All general administrative duties and responsibilities required for this area
• Back up to Executive Assistant to the PresidentFinance Associate (1995 - 1996)
• Money Management Operations Unit – Defined Benefits
• Review and process requests from internal and external clients regarding financial transactionsAdministrative Assistant (1990 - 1995)

• Contract Services Support
• Support contract services department
• All general administrative duties and responsibilities required for this area (change orders, tenders, amendments, correspondence)