Recruited, interviewed, hired and trained caregivers; supervised team

Became well known in residence, corporate region and local senior services community as someone who works hard and genuinely believes in what they do, resulting in award for 1st residence in region to reach 100% occupancy, placement on national sales leadership board, and respected comrade in arms; earned opportunity to be lead manager on internal operations project

Hired to open new seniors residence: organized building clean up and staging, developed budget and operations tools, arranged marketing plan and began community outreach, however, owners backed out of deal upon recognizing required renovations would be significantly larger than initially projected.

Headed corporate trial of new payroll and time tracking system and was project champion when system was rolled out to other residences; edited and revised retirement division Administration Policy & Procedure manual; led implementation and ongoing support of staff education software; wrote and directed ‘murder mystery’ play which management team performed for residents

Acquired understanding of the workings of a commercial kitchen, catering processes and table service; revised reservations process and tracking; developed new inventory system

Administered payroll, accounts receivable and accounts payable; managed concierge department; collected rent payments and issued increases; performed audits

Integral part of three-person leadership team that increased annual revenues by more than 1000% over 3 years

Established and maintained full-cycle bookkeeping for 10+ companies; wrote business plans and finance applications; managed sales and rentals of commercial and residential properties