Currently, I am responsible for the strategic growth of a $6 million CVS/Pharmacy store in Ann Arbor, MI. I am known for developing my team, leading our district in profitability, and improving customer satisfaction.SIGNIFICANT ACCOMPLISHMENTSIncreased sales by at least 6.5% for the past 6 months.Improved service scores from nearly last in the district to #1 within 3 months.Created development and recognition program within the store decreasing turnover by 50%.Fully responsible for Profit and Loss (P&L) of $6 million in total store sales.LEADERSHIP EXPERIENCEDirectly trained 40+ employees to increase productivity and beat budgets.In charge of training most employees in the region for the customer service initiatives.Supervised the training of all new personnel into the data department in Detroit and Cleveland.Direct supervision of entire operations department.Trained, developed, counseled over 12 direct reports and multiple indirect reports.Maintained cost control measures and implemented new processes to increase efficiency.Performed monthly audits and reports on employee performance to increase productivity.