Beverly D. Email & Phone Number

Providence, Ri, Us

Providence, Rhode Island, United States

Collaborated with leadership to prioritize and resolve escalated support and implementation issues within SLA using Jira for tracking and SQL for querying data, while leveraging automated processes and root cause analysis to minimize ticket recurrence.Utilized advanced data matching tools (AutoMatch, Alexandria Omni Crawler, Seller Product Feed Match) and SQL queries to ensure accurate product audits and maintain system integrity, documenting findings and updates in Confluence and Jira, while proactively reporting anomalies to leadership. Developed and maintained custom scripts (JSON/regex) and SQL queries to streamline system setups, identify tooling gaps, and suggest process automation in Confluence, driving efficiency and reducing manual interventions.

Providence, Rhode Island, United States

Develop and maintain reports on quality control metrics, providing actionable insights while collaborating with cross-functional teams to address quality issues and implement corrective actions.Conducted comprehensive inspections and tests on products at various stages of the manufacturing process, ensuring compliance with quality standards and specifications. Utilized Jira extensively for issue tracking, task management, and collaboration, ensuring transparency and efficiency throughout the quality control process.

Remote

Connected with members, elders, and people receiving TANF benefits, to schedule them with transportation to their medical appointments, or assist in ordering bus passes for TANF people. Educated potential members of the company's services and helped solve issues that happened on the fly.

Smithfield, Rhode Island, United States

Connected with clients and managed appointments scheduling, meetings, when it came to their home buying and selling needs. Carried out clerical duties, including phone calls, text messages and emails. Worked heavily with teammates to get people the information needed to sell or buy their largest asset

Kingston, Rhode Island

Coordinated and managed appointments scheduling, meetings, and conference rooms bookings. Carried out clerical duties, including phone calls, emails, and documents. Welcomed visitors and directed them to proper resources. Oversaw the maintenance of facilities and equipment.

Kingston, Rhode Island