Professional SummaryExperienced in developing and managing a variety of technical documentation, end-to-end web content, internal communications, learning products, and knowledge management collateral. With my unique perspective, education, training, and experience, using a variety of methodologies and industry standards and guidelines across IT functions, I assist teams with meeting objectives. Provides content alignment using a variety of authoring and development applications and platforms. Applies blended technology-enablement skills, working with Enterprise IT Service Management, Software Development, IT Operations, Knowledge Management, Corporate Web Portals, Leadership, and Internal Communications to manage content that achieves business goals and enhances continuity efforts.Roles: Entrepreneur & Amazon Seller, HP Web Communications Program Manager for VP, Public Affairs Functional Specialist, Technical Writer, Learning Products Developer, Knowledge Editor, Knowledge Manager Role-ServiceNow, Marketing Program Integrator, IBM Communications Specialist EducationSouthern Polytechnic State University: Master of Science, Technical & Professional Communication Kennesaw State University: B.A. English, Minor in History and Art; A.A. Art, Studio ArtAdditional Graduate Coursework: MBA Marketing Studies (Principles of Marketing, Strategic Marketing Planning, Application of Computers), and Information Architecture within the Web Design Program Clayton State University: Graduate Coursework within the Masters of Archival Studies Program. Arrangement and Description, Appraisal, Selection and Evaluation of ArchivesCertification: “AI for Everyone” Certification taught by Andrew Ng of Deep Learning.AICertificates Edward Tufte One-Day Course: “Presenting Data and Information” Human Factors International (HFI): Certificates: "User-Centered Design & Conceptual Analysis" and "Science & Art of Effective Web & Application Design" Georgia Institute of Technology: “Internet Studies” and “Multimedia” Professional ExperienceIBM 10 years, Hewlett-Packard 19 years, HP Enterprise Services 3 years, Business Founder and Amazon Seller, Contracting and Consulting (including American Express Technologies, Cox Telecommunications, ADP, among others), Adjunct Instructor-Chattahoochee Technical College-Introduction to Computers, Computer Concepts, and Microsoft SuiteContact me for resume.