Beverly Jean Email & Phone Number

Miami, Florida, United States

Perform chat, email, phone-based and transaction file preparation customer supportUse your business acumen to support our strategic customer, demonstrating advancedknowledge of the Proof platform Maintain a positive, empathetic, and professional attitude toward customers at all timesResolve product or service questions and technical issues by asking clarifying questions;determining the root cause; selecting and explaining the best solutionProvide accurate, valid, and complete information to customers and internalstakeholders by using the right methods/toolsCreate or download, split, bookmark, and order necessary files to assist in transactioncompletion in accordance with standard operating proceduresReview transaction files for accuracy and completion, proactively solving potentialproblemsFollow-up with Lenders, Title Agents, and associated points of contact to clarifyinformation as neededProvide product feedback and suggestionsMeet or exceed established performance metricsTake on additional responsibilities and grow your careerOther operational and administrative duties as needed based on business and customerneeds

Miami, Florida, United States

Performed chat, email, and phone-based customer support Maintain a positive, empathetic, and professional attitude toward customers at all timesResolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solutionProvide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/toolsProvide product feedback and suggestionsTake on additional responsibilities to grow my career Performed operational and administrative duties as needed based on business and customer needs

Miami, Florida, United States

• Provided high-quality support for Trust & Will members to effectively resolve their issues via live chat, email, and phone for estate planning.• Communicated thoughtfully to provide answers to questions surrounding the Trust & Will products, services and general estate planning.• Successfully completed 3-4 chats at a time.• Completed 20-40 emails a day.• Answered 12-20 calls a day.• Successfully managed the queues while working with a small team. • Worked closely with the Legal and QA department.• Successfully achieved and maintained top 3 in work performance and customer satisfaction.• Volunteered as co-chair in the company’s DEI initiative.• Solely and successfully managed support on Saturdays and provided EOD reports on trends, bugs, insights, etc.

Miami, Florida, United States

• Accomplished and lead Onboarding training for new employees.• Completed 100-200 tickets/emails daily.• Trusted to handle delicate and complex cases for upper management.• Managed data analysis for "Billing Elite" Team.• Completed training for Customer Care Expert.• Manage email, phone, chat and/or other communication channels as primary contact for Wix users. • Provided Analysis of user behavior, content suitability, and relevance to determine their effect on user satisfaction.• Offer customer support and account access.• Offer options and alternatives where appropriate.• Develop, optimize, and maintain positive customer care experience and satisfaction.• Collaborated with other departments and product teams effectively with skilled communication to educate about users’ needs.• Stayed up to date with new features and products.

Florida, United States

the client experience to increase transactions and capture client opportunities• Develops team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation• Ensures attainment of sales, payroll and inventory shortage goals• Directs merchandise presentation, restocking and recovery to maximize productivity• Understands the ANN INC. culture and ensures compliance with all ANN INC. Values & Behaviors, as well as store operational standards