Experienced in global leadership, ensuring team cohesion and high performance. As GCE leader, I drive strategic direction, enhancing operational efficiency by 15% through confidentiality and procedural enhancements. My positive leadership fosters collaboration, empowering teams and optimizing processes by 20%. Partnering with key stakeholders, I enhance operational processes by 10%, fostering transparency and trust. Proficient in event management, aligning with strategic goals and facilitating meetings and conferences.

In my role as the Global Vice President of Strategic Initiatives for the Customer Office, I took on a pivotal leadership position comparable to that of a Chief of Staff for the SAP Next-Generation Cloud Delivery program. This program was at the forefront of advancing cloud technology, and my responsibilities were diverse. Firstly, I provided leadership and oversight, ensuring that our initiatives were aligned with the company's overarching goals. This involved overseeing both strategic direction and day-to-day operations, as well as managing communication strategies and resource allocation to drive data-driven decisions. Additionally, I played a crucial role in facilitating multi-channel communication with stakeholders, utilizing presentations, articles, webinars, and tailored content to engage effectively. Lastly, I focused on cultivating partnerships across various organizational domains, collaborating seamlessly with stakeholders to ensure that our objectives were aligned and contributing significantly to the success of the program.

In my role as Senior Technology Services Lead, I've led cloud operations, product engineering, and account management with a focus on several essential qualities. Firstly, I've worked to enhance the confidence and perception of our Cloud Operations organization by ensuring clear communication and conducting comprehensive reviews of our delivery roadmaps. Additionally, my active involvement in executive management consultations has allowed me to provide crucial insights and updates, ensuring alignment with our organizational objectives while fostering collaboration. Leveraging my expertise in change management, I've published communication and enablement guidance for various initiatives, led complex projects, and implemented efficient project management systems, resulting in a notable 15% increase in productivity. Moreover, I've taken charge of facilitating internal team meetings, leading quarterly business reviews, and ensuring effective stakeholder engagement in events such as SAP SuccessConnect through meticulous planning and communication.

Successfully led software implementations and operations optimization initiatives by collaborating with executive leadership in developing technology strategy, standards, and policies. Responsible for the approval of project plans, communications execution, and change requests evaluation, ensuring data integrity and compliance, using online communications management tools that retained systems SLAs for real-time communication to business stakeholders and customers.Effectively managed the Texas customer-employee service center build-out, designing the interior building and grounds layout, overseeing the installation of equipment and supplies, coordinating safety inspections, and determining and scheduling telecommunications, furniture, resource hiring, and employee training. Professionally managed the technology resource growth and support readiness by developing and expanding a high technology workforce, focusing on software skills improvements, operations tools, and process standards in the Manila Philippines service center.Nurtured resources by building highly skilled teams and creating cost-saving plans to cross-train and augment technical resources through organizational relationships, leadership, professional development, and career succession. Eliminated application redundancy and maximized business process efficiencies by implementing process re-engineering and cognitive automation to ensure maximum ROI and minimum operational costs.

Led technology teams providing solutions that surpassed customers' expectations. Used interpersonal and technical skills to create innovative solutions and products. Ensured expectations alignment and proper communication with application leaders using Agile and ITIL methodologies. Analyzed new services' cost and pricing tracking monthly profitability and performance against budget and forecasts. Defined communication channels: program process standards, risk assessment, and escalation procedures. Delivered service revenue of $500K to $5M by servicing high-profile customers such as General Dynamics, Time Warner, Boeing, and RR Donnelley. Served as an expert in conveying technology strategy and business value to customers seeking cost-effective business solutions. Successfully negotiated complex contract proposals and change orders with customers and partners to guarantee service alignment to the annual budget and financial forecast, including recommending financial changes for forecast savings.

SOLUTION DEVELOPMENT AND DELIVERYArchitected application solutions, systems integration, and deployment strategies to improve service delivery efficiency, reduce operation costs, and increase client satisfaction and revenue. Led collaboration sessions with Technology and Operations for target agreement and challenges resolutions. Provided technical guidance for design, development, and systems integration.TECHNOLOGY LEADERSHIPManaged technical resources under budget and on schedule. Collaborated with development resources and program leadership to ensure business objectives were understood. Mitigated technical risks by resolving or escalating issues.COMMUNICATION AND TEAMWORKDelivered informative presentations to communicate information at various levels. Facilitated team interaction and lessons learned for enhancements.CLIENT SERVICESManaged deliverable expectations with clients. Communicated effectively with clients to recognize needs and evaluate technical solutions. Discovered opportunities to increase customer satisfaction and revenue.

TRANSPORTATION CORP:Globally moved supplies, troops, and equipment in the mobilization of trucks, boats, and airplanes. Executed transportation processes for moving troops and supplies using procedures systems.

SOLUTION DEVELOPMENT AND DELIVERYPrepared technical specifications for systems development. Proposed different solutions and approaches to align with business objectives. Reviewed development resources and work products. Identified system deficiencies and implemented solutions.TECHNICAL MANAGEMENTCreated and executed development plans to meet business requirements. Conducted program reviews and mentored developers. Enforced code standards and ensured technical resources contributed to the development library.COMMUNICATION AND TEAMWORKConducted regular team and client status meetings. Applied resources’ potential and acknowledged their contributions to completed tasks.