Beverly Alvarez Cism, Pmp Email & Phone Number

Santa Clara, California, Us

Morrisville, Nc, Us

- Stood up the PSIRT including process development, building the team and influencing all business units to respond to reported issues on time for the benefit of our customers. - Manage incoming security vulnerabilities and negotiated with researchers and other reporters to ensure timely remediation and disclosure. - Maintain Lenovo's incident response process and drive changes based on industry best practices.- Collaborate with others in the security industry though active participation in FIRST.

Morrisville, Nc, Us

- Mentor employees in the use of Lean Six Sigma methodologies to make lasting improvements in their businesses, resulting in professional growth including Yellow and Green belt certification- Contributed $23M PTI overall LSS savings for 2012

Morrisville, Nc, Us

- Ensure all Lenovo products adhere to Section 508 and CVAA - Coordinated introduction of the new Lenovo Accessibility Compliance tracking tool, including training of all employees in the US, China and Japan - Exercise Lean Six Sigma skills to mentor and certify employees throughout the business - Continue to look for opportunities for increased efficiency, effectiveness and accuracy in all areas

Morrisville, Nc, Us

- Supported Lenovo's Cloud initiative by leading a cross-functional team including representatives from Marketing, Development, Procurement, Finance and User Experience to deliver WW cloud solutions.- Project managed Software Content & Services and achieved revenue goal of $50M in 2011. - Led weekly Offering Delivery Team meetings and drove discovery and closure of issues. - Presented weekly status to project stakeholders. - Prepared and presented new project ideas and plans to the executive management team for go/no go decisions. - Other project management duties included change control, communication and risk mitigation. - Selected in 2012 as the Lean Six Sigma Champion for Ecosystem & Monetization Business Unit responsible for mentoring and ensuring training and certification for up to 400 employees.

Morrisville, Nc, Us

- Delivered software images on-time and with high quality for Lenovo's ThinkPad and ThinkCentre products. Included defect management, delivery of preload images for test, negotiating schedule changes and change requests. - Active member of the Offering Delivery Teams reporting to both the ThinkPad and ThinkCentre Business Units. - Focal point for Section 508 (Accessibility) adherence for all software deliverables, ensuring complete documentation for VPAT delivery. - Achieved Lean Six Sigma Greenbelt certification by reducing preload imaging time on the manufacturing line by an average of 18%. - Owned departmental processes and negotiating changes with other areas as needed to provide for greater efficiency. Managed department-level ISO9001 documentation. Responsible for training new employees in the area of software project management.

Armonk, New York, Ny, Us

- Managed software applications, utilities and device drivers to ensure on-time and high quality preload images for IBM ThinkPad products. - Owned departmental processes and negotiating changes with other areas as needed to provide for greater efficiency.

Armonk, New York, Ny, Us

- Focal Point for a geographical area handling large enterprise complaints interfacing with IBM technical marketing representatives to understand the problem and brainstorm for potential solutions to minimize impact to the customer. - Weekly briefing meetings with top level quality assurance executive management and and dispatching product engineering resources to the customer location for repair of 100's or 1000's of systems. - Resulted in high customer satisfaction with our responsiveness and additional business opportunities.

Armonk, New York, Ny, Us

- Managed escalated complaints from IBM consumer customers. - Responsibilities included arranging for hardware repair, providing access to higher levels of support, replacement of hardware and general customer service duties. - Detailed record keeping was a must to ensure legal positioning, ISO compliance and tracking of expenditures.

Armonk, New York, Ny, Us

- Direct Sales of IBM PCs and Options handling incoming calls.

Bachelor Of Arts, Business Management

Certificate, Lean Six Sigma Black Belt

Master'S Certificate, Project Management

Education record