Beverly Menapace Email & Phone Number

Holliston, Ma, Us

Greater Boston

Burlington, Ma

Principal Technical Writer / Senior Editor• Create prescriptive templates for MadCap flare and Microsoft Word• Create eLearning content for proprietary LMS • Develop quality standards and guidelines to ensure content meets or exceeds standards• Author content for web pages, PowerPoint presentations, student and lab guides, and quick reference cards • Design, edit, and collaborate with SMEs to create content • Create content appropriate for target audience• Perform final edit before content is published• Identify manual processes to remove impediments and improve user experience• Write and design marketing materials to sell professional services and training programs

Led a team that created prescriptive templates for MadCap Flare and Microsoft Word. Created and enforced writing standards across multiple projects. Provided final edit prior to release. • Developed standardized processes and templates to reduce authoring time by 10% • Authored and maintained Pega Academy styles and standards guide• Simplified language while editing to make content suitable for a global audience• Identified manual processes that should be automated to eliminate cut-and-paste errors and to automatically import content into a content management system• Implemented authoring checklists to reduce the editorial cycle time by 5% • Researched and tested content development software products to make recommendations to the Steering committee • Created a knowledge base including self-help articles to enable employees to use the Pega Academy LMS to create and host their own content • Followed Agile Project management using Agile Studio to track work• Led the Pega Academy Center of Excellence (COE) team• Managed the release process and assigned projects to team members

Led a team that designed and created online help, eLearning content, and marketing materials to produce and sell courses. • Created eLearning content on the Moodle LMS and the Pega Academy LMS • Authored implementation guides to enable students to install and configure Pega industry applications • Reshaped content to make it user-friendly• Designed and produced materials to market professional services, training programs, and courses to clients• Authored student and lab guides, instructor guides and PowerPoint presentations, and web pages • Developed online help for industry applications• Collaborated with SMEs to create content for our technically complex certification training programs • Wrote and maintained the Instructor Handbook and the Curriculum Development Handbook• Developed and maintained our SharePoint site, which taught employees how to use our content development models (self-service or full-service)

Wrote and managed the release of implementation guides for financial, healthcare, and insurance applications.• Developed standards for reuse across all applications• Collaborated with stakeholders to get agreement on what content to include • Established standards for documentation consistency across all product lines• Created content appropriate for targeted audiences (end-users, business users, sales teams, operations teams, and support personnel)• Authored HTML help to support Business Process Management (BPM) solutions• Wrote and maintained the Technical Communications Handbook to facilitate onboarding and enforce writing standards• Designed, implemented, and taught the use of custom word templates to the team• Negotiated pricing and production of printed materials with vendors

Med In Counseling

Bs, Education