Beverlyne Agani Email & Phone Number

I am a market driven customer service leader with a superior track record in generating sustainable profitable growth in fast-changing environments. I am passionate in creating better experiences for our customers and partners through a collaborative and inclusive customer centric culture across the company.I provide Customer Management Strategy and Support for Technology to help them better connect (or reconnect) with their customers and employees. Working together we find the right strategy and support needed to change and improve customer experiences and service usually through; customer journey mapping, communications, training and review of processes and operations with the view of developing a customer service strategy the whole company can get behind.I drive results to achieve corporate success. I am actively engaged with my teams to ensure I hear theneeds of our customers to make every interaction with them memorable. By taking a few extra moments to understand their needs, and delivering innovative solutions that keep customers happy and engaged.I am an authentic leader with heart and soul dedication to bring out the best in my people while focusing on driving value in the business.▶️ THE BOTTOM LINE . . . I DELIVER.☛ Improved the efficiency of customer service in the units by providing both training for new hires/interns and setting up training materials and better working environment.☛ Resolved customer complaints by identifying problems and taking appropriate corrective action whichresulted to increase in units’ efficiency, profitability and performance ratios.☛ Serviced over 150 customers per day via phone, SMS, email, and digital media avenues.☛ Maintained a Quality Assurance score and a Customer Satisfaction Rating of >90% to ensure customer experience in all customer interactions.▶️ SPECIALTIES:✏️ Customer Experience✏️ Customer Success✏️ Cross Functional Team Leadership✏️ Key Account Management✏️ Business Transformation Solutions✏️ Systems Implementation✏️ Program Management✏️ Training and Development✏️ Research and Analysis✏️ Vendor and Client Relations✏️ Contract Negotiations▶️ Technical Skills🔷G-Suite | Salesforce (SaaS) | Microsoft Office Suite | Word | Excel | Zendesk | Facebook for Business | Google Play Console | App Store Connect☑ LET’S CONNECT:I welcome the opportunity to discuss how my expertise can drive strategic initiatives that deliver positive commercial and customer impact.How to Contact Me:bevagani@gmail.com

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  Kenya Methodist University

  Bachelor Of Business It