Beverly Petate Email & Phone Number

Dubai, United Arab Emirates

• Leads a session to collect data, documents, and other information and create specifications that describe how the system will be implemented for the client.
• Creates a project plan and schedule that lists each task in the implementation project, the person with accountability for the task and the task's due date.
• Distributes the project plan to the entire team to get their feedback and confirm the project milestone dates.
• Configures and customize the application to match the client’s requirement
• Establish procedures to format and import client data, modify the database and database dictionary, design custom screens, set up custom calculations and create custom reports.
• Keeps everyone on the project team informed regarding key deliverables and milestones in the project.

Dubai, United Arab Emirates

• Leads a session to collect data, documents and other information and create specifications that describe how the system will be implemented for the client.
• Creates a project plan and schedule the lists of each task in the implementation project, the person with accountability for the task and the task's due date.
• Distributes the project plan to the entire team to get their feedback and confirm the project milestone dates.
• Meets clients for sales demonstration in case sales people are not available or needs help to further demonstrate the product.

Dubai, UAE

• Providing oversight and responsibility for the performance and operation of the services provided and effectively manages IT staff such that departmental standards andexpectations are realized.
• Solicits information from customers, analyzes technology performance, andmakes recommendations for new hardware, software or peripherals.
• Participates in and/or ensures that departmental training is conducted tomaximize customer’s use of existing technology.
• Maintains a high level of technical competence; assists IT staff in resolving complex technical problems and works with customers to ensure solutions are satisfactory.
• Communicates to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshoots system and network problems and diagnosing and solving hardware or software faults.

Calamba City, Laguna, Philippines

• As a member of a 12-man team, my role covers all areas of technical support function including network problems, hardware and software. Acting as second-level technical support for incident management. I carry out.
• Responsible in handling IT service ticketing system; tracking of pending services, prioritizing high risk request and generating report to highlight team's strength and weakness.
• Responsible in the implementation and maintenance of Blackberry phones email configuration; mobile technical problem, physical maintenance and server issues.
• Responsible for security hardening of desktop operating system maintenance such as Windows XP, Windows Vista, Windows 7, Windows 8 and Mac OSX Platform.
• Operated and Maintained Server devices such as Proxy Server, DNS, DHCP and Active Directory.
• Solicits relevant information from the client to sufficiently describe non-routine problems to other IT service groups (i.e. Telecoms and Network Engineering, Systems Administration Group, Corporate Solutions.