Beverly Petate Email & Phone Number

Dubai, United Arab Emirates

• Leads a session to collect data, documents, and other information and create specifications that describe how the system will be implemented for the client. • Creates a project plan and schedule that lists each task in the implementation project, the person with accountability for the task and the task's due date. • Distributes the project plan to the entire team to get their feedback and confirm the project milestone dates.• Configures and customize the application to match the client’s requirement• Establish procedures to format and import client data, modify the database and database dictionary, design custom screens, set up custom calculations and create custom reports.• Keeps everyone on the project team informed regarding key deliverables and milestones in the project.• Plan, design and create instructional materials to support the product• Identifies training needs by evaluating strengths and weaknesses• Provides Instruction and training to end users on the use of the systems

Dubai, United Arab Emirates

• Leads a session to collect data, documents and other information and create specifications that describe how the system will be implemented for the client.• Creates a project plan and schedule the lists of each task in the implementation project, the person with accountability for the task and the task's due date.• Distributes the project plan to the entire team to get their feedback and confirm the project milestone dates.• Meets clients for sales demonstration in case sales people are not available or needs help to further demonstrate the product.

Dubai, Uae

Providing oversight and responsibility for the performance and operation of the services provided and effectively manages IT staff such that departmental standards andexpectations are realized.• Solicits information from customers, analyzes technology performance, andmakes recommendations for new hardware, software or peripherals.• Participates in and/or ensures that departmental training is conducted tomaximize customer’s use of existing technology.• Maintains a high level of technical competence; assists IT staff in resolving complex technical problems and works with customers to ensure solutions are satisfactory.• Communicates to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.• Troubleshoots system and network problems and diagnosing and solving hardware or software faults.• Replacing computer parts as required.• Provides support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Supervising the roll-out of new applications.• Setting up new users' accounts and profiles and dealing with password issues.• Rapidly establishing a good working relationship with customers and other professionals.• Testing and evaluating new technology.

Calamba City, Laguna, Philippines

As a member of a 12-man team, my role covers all areas of technical support function including network problems, hardware and software. Acting as second-level technical support for incident management. I carry out other service request task relating to different kinds of software, hardware problem, networking configuration and issues, mobile handheld device such as Blackberry based on Service Level Agreement. Technical Research and Continuous Learning is given importance in the team.• Responsible in handling IT service ticketing system; tracking of pending services, prioritizing high risk request and generating report to highlight team's strength and weakness.• Responsible in the implementation and maintenance of Blackberry phones email configuration; mobile technical problem, physical maintenance and server issues. • Responsible for security hardening of desktop operating system maintenance such as Windows XP, Windows Vista, Windows 7, Windows 8 and Mac OSX Platform.• Operated and Maintained Server devices such as Proxy Server, DNS, DHCP and Active Directory.• Solicits relevant information from the client to sufficiently describe non-routine problems to other IT service groups (i.e. Telecoms and Network Engineering, Systems Administration Group, Corporate Solutions Development Group) for problem resolution.• Tests implemented solutions and proposed improvement initiatives in handling ticket requests to ensure that it is effective and that it resolves client concerns.• Provides onsite technical support/assistance for the configuration, installation and troubleshooting of desktop PCs and related peripherals. This covers but not limited to the following: Desktop PC hardware such as scanners, printers; Desktop PC Operating System such as Microsoft Windows,OSX, etc; and desktop application software such as Microsoft Office, Anti-virus and other application software.