Responsible for the successful deployment, adoption and usage of Cox Automotive Suite of Tools: Enterprise Platform Microsoft 365 (MS Teams, Live Events, OneDrive, SharePoint, etc.) as well as non-enterprise platforms including BlueJeans, GoToMeeting, Webex and Zoom. Empower team members with a seamless digital experience that fosters connection, enables productivity and fuels engagement. Collaboration from anywhere using a broad range of technologies, initiatives and transformation activities. Provide expert customer insight on what innovation and continuous improvement is needed in the user experience.•Established as a trusted advisor across the organization, from Executive/C-Suite Sponsors to Day-to-Day contacts, ensure customers are receiving value from digital workplace products and services.•Promote, manage and expand the use of Modern Workplace tools across the enterprise. Leverage deep understanding (SME) of the tools to communicate most relevant features and capabilities to meet business needs. •Provide consultative services to functional teams and stakeholders (i.e. Internal Communications, Sales, Training, HR, etc.) to achieve business objectives and drive incremental value. Formulation of plans and activities to support project implementation.•Drive end-user excitement to increase adoption and engagement through excitement days, national road show events, gamification/awards system, and champions programs.•Develop and conduct tailored training programs to ensure adoption, smooth transition to new system, and ensure client satisfaction. •Analyze, review and report on tool performance, adoption, usage and engagement, providing recommendations to optimize team member experience. Develop collaboration dashboards on tool usage reporting.•Communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality/new feature releases, and address product concerns and enhancements.

Represented the needs of the Category Advisory Services organization in respect to implementing software tools, technology, data and training. Allocated resources and guided the work of technical team to ensure projects and deliverables met quality standards, customer satisfaction and were delivered within scope, schedule, and within budget. Accomplishments included: •Managed Coca-Cola relationship with key syndicated system data providers (Nielsen, MarketTrack, Scarborough, Kantar). Liaison with IT teams for technical needs which included software deployment, connectivity, upgrades, enhancements, and support. •Delivered training courses on the suite of tools to associates to enhance Category Management capabilities. Transitioned classroom training to virtual learning platforms. Utilized learning engagement practices to ensure effective training (LiveMeeting, WebEx, Lync, and Captivate).•Conducted needs assessment and business requirements gathering sessions; facilitated regular meetings to ensure milestones were being met, provided project status updates communicated to key stakeholders. •Managed the development, implementation, and training of a suite of automated tools for efficiency in developing category and consumer insights. Tools decreased the time to retrieve, create, and analyze Customer Business Reviews by 50%.•Led development of communication platforms: SharePoint centralized data repository & Salesforce Chatter Group Collaboration site, Category Advisory Services newsletter. •Developed Category Advisory Services Onboarding program to successfully integrate new associates by providing information, training, and coaching through transition. Successfully onboarded 50% associates since the program’s inception. •Led the creation and management of Resource Guide of over 100 data providers and insights tools. Viewed as best in class, allowing associates quick access to comprehensive guide of syndicated and proprietary resources.

Software Implementation•Manage planning, coordination, implementation, and deployment of Nielsen software to Coca-Cola North America, Coca-Cola Refreshments and other bottlers•Collaborate with Coca-Cola IT to develop and maintain software installation scripts (MSI) for Nielsen software deployment; Design and develop test plans including test scripts for executing functional and user acceptance testing to ensure the deliverable meets the business requirements. Business Analysis•Perform liaison role between Nielsen US Systems Application Development Group and Coca-Cola to develop custom applications; Develop test and implementation plans; coordinate testing of system enhancements to ensure compliance to specifications; Conduct user acceptance testing; manage beta testers for software upgrades •Identify system enhancements and assist in the evaluation and recommendation of additional functionality. Custom Applications Development: Quick Category Manager, Target and Kmart Review Template, Nielsen/Coke Portal Technical Support & Training•Manage client relationship for technical projects related to design, develop, delivery and training pertaining to Nielsen suite of applications; Conduct interactive training for internal and external clients on the use and understanding of Nielsen software and custom applications•Identify customer training requirements, participants, and desired time frames, and implement training delivery and documentation. Maintain training locations at Coca-Cola North America and Coca-Cola Refreshments.

•Prepare sales analysis reports to executive and corporate staff, regional advertising agencies, and field marketing•Analyze effectiveness of marketing promotions; detailed examination of designated marketing areas, advertising mediums utilized, national campaign participation levels•Track sales performance of new and test products; make recommendations based on results•Prepare and analyze product mix sales trends of all products sold; examine relationships to promotions, seasonality; demographic characteristics •Developed new store performance analysis which identified key success factors and provides an alert system to identify stores/markets for early intervention