Brian Wilson Email & Phone Number

Karnataka, India

Bangalore Urban, Karnataka, India

The expansion and onset of Ethereal Machines' relocation prompted an immediate need for ICT infrastructure hardening and ISO 27001 compliance. Cybersecurity is vital to this industry. I endeavour to fulfil this obligation.

India

• Business IT infrastructure revision, workspace relocation and network redevelopment • Analysis and integration of existing IT systems with client requirements• Assistance with IT project management and broad-spectrum design tasks• Hardware and software procurement to support multiple business goalsRefined content and copyright management during a refresh of MC's social media presence and website reconstruction during multiple WordPress theme and template upgrades!

Brisbane City, Queensland, Australia

“Grassroots” business development involving multiple office relocations and challenging work environment!• Provided varied levels of technical services to clients via interaction on site, email, phone and remote support • Monitored accounts, business and legal correspondence systems• Designed media for corporate branding, signage and stationery• Established realcommercial.com.au® online presence and built REIQ® database of properties for sale• Registered domain names, hosting accounts and business email subscriptions• Created and managed document templates for agreements, profiles, tax invoices, receipts and audit proceduresEstablished and maintained a robust information systems' hierarchy for Confidentiality Agreements (CA) storage, Information Memorandum (IM) Document generation and distribution, Market Appraisal requests and monetary incident management through unforeseen life cycles.Documented organisational processes and offered complete technical support for businesses operations and communication systems. Examples include but are not restricted to:• Analysis of Critical Thinking Based Negotiation Systems• DocuSign® implementation and Adobe® Creative Cloud® synchronisation across all corporate devices• Customised backup systems to ensure data redundancy during travel and remote operations

Brisbane, Queensland, Australia

Provide varied levels of technical services to clients via interaction on site, email, phone and remote support.Effectively managed Zendesk® requests 24 / 7 and incidents through their life cycle, documented organisational processes and offered first point of contact for ICT business support in fields of, but not restricted to:• Critical Thinking Based and Virtual Reality (VR) Training Systems• International Media and Communications• International Logistics and Expert Packaging Solutions• International Mining• Multinational Hospitality Equipment Solutions• Custom Storefront and POS Systems• Open-Source Enterprise Technology

Brisbane, Queensland, Australia

Network testing and troubleshooting. IT Auditing. PC and Server Rollouts. Server & IT Relocation logistics.Completing asset tracking log sheets. Decommission and recommission of desktop IT equipment.Successfully completed a wide range of migration projects involving networks of diverse hardware devices, while maintaining organisational paperwork, documenting processes and quality assurance procedures such as:• Workplace maps, diagrams, auditing and inventory reports• Installations moves adds and changes (IMAC)• Pre- and post-move support with End-to-end reporting

Virginia, Queensland, Australia

Remote Network troubleshooting. Asset Management. Deployment and decommission of IT equipment.Provide internal systems and external client support via email, phone and personal interaction on site.Effectively managed ServiceNow® requests and incidents through their life cycle, documented organisational processes in knowledge base articles and offered first point of contact support for:• Microsoft®, SAP®, Citrix®, various business applications and hardware• Standard Operating Environments (SOE) and custom-built installations• Active Directory User and Computer accounts, asset allocation and tracking

Brisbane, Queensland, Australia

Formed to aid the growing refugee and asylum seeker population in various suburbs of South Brisbane. With the founder’s guidance, our volunteer efforts successfully nurtured this home-based charity into an incorporated not for profit organisation operating from a city council office with a multilingual support team!Recognised and broadcast eventually on 9NEWS Brisbane, RAL continues to provide community services in tandem with various support organisations in Queensland and New South Wales.Services of value include:• Refurbishment and distribution of desktop PCs and peripherals• Successful grant writing for vocational training workshops and excursions• Dedicated form filling sessions to assist the application process of various visas• Organisation of regular multicultural social events and national holiday programs

Brisbane, Queensland, Australia

Network testing and troubleshooting. IT Auditing. PC and Server Rollouts. Server & IT Relocation logistics.Completing asset tracking log sheets. Decommission and recommission of desktop IT equipment.Successfully completed a wide range of migration projects involving networks of diverse hardware devices, while maintaining organisational paperwork, documenting processes and quality assurance procedures such as:• Workplace maps, diagrams, auditing and inventory reports• Installations moves adds and changes (IMAC)• Pre- and post-move support with End-to-end reporting

It Masters Graduate Certificate, Cyber Secuity

B. Tech, Production And Industrial Engineering

Activities and Societies: Design Team Coordinator: Rendezvous 2000, TRYST 2001, TRYST 2002 Significant contribution to Inter Hostel.

Gce A Levels, High School/Secondary Certificate Programs, University Of Cambridge Local Examinations Syndicate

Activities and Societies: Prefectship (1997 - 1998)

Gce O Levels, Junior High/Intermediate/Middle School Education And Teaching, University Of London Local Examinations And Assessment Council

Activities and Societies: Student Council President (1995 -1996)

Technology Management, Information Technology

Media Communications, Communication And Media Studies