Coo
Lake Oswego
General manager of 3-office, 86-person law firm. Supervised 10 people, including 7 managers.Management: Driver of strategic plan that grew the firm >200%. On the "Best Places to Work" list 8 times. Reduced client intake set up time by more than 500% and reduced bad debts by 1/2. Conceived of and achieved a 10-year succession plan, hiring replacements for 11 out of 12 retiring owners. Simplified annual shareholder agreement process to reduce hours required to prepare by 75%. Maintained harmony among intense, type-A personalities, and those working for them.Communications & Marketing: Developed messaging for, wrote, and edited all important internal and external communications, including a daily internal e-newsletter, offer letters, all-staff communications, policies, and marketing pieces. Instituted procedures resulting in extremely high quality written products. Led industry-prominent marketing program, including planning, branding, client interviews, graphic design, digital content and social media, website, videos, and events.Financial: Established high value credit line without requiring personal guarantees by owners. Managed cash so that only elective borrowing occurred. Created management reports and procedures that improved KPIs to better than industry standard. Improved 401(k) plan to allow maximum benefits for owners and reduced costs to participants. Primary check signer with a high dollar authority.Human Resources: Recruited 28 people in 2015 (47% growth). Maintained employee turnover at less than 10% (standard is 20%). Kept current on employment laws. Implemented employee-friendly policies such as a summer schedule and telecommuting for hourly employees. 100% successfully avoided employer lawsuits. Systems: Kept self and firm current on technology. Managed 9 systems upgrade projects.Facilities: Negotiated 30% rent reduction while adding 17% more sq ft. Led numerous TI projects, office moves, and office openings.