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As Assistant Manager, Vendor Services, 2009 - 2014, I was recognized as exceptional for achieving and exceeding monthly and yearly key performance targets, increasing invoice Match Rate by 35% over four years, and for outstanding leadership of an Accounts Payable team of up to 10 members I established new process improvement initiatives to identify and correct costing errors on Vendor invoices and within company systems. Successfully reduced Vendor inquiries and payment issues upwards of 25 % in one year, resulting in increased invoice Match Rate per Vendor of 100% for many of the 300 Vendors on board, and exceeding the department objective of 90% Solid and successful relationships with Vendors, Internal Partners, Category, Supply Chain, Distribution, and Upper Management resulted in resolving totals of 5,000+ Vendor inquiries and invoice payment issues.Senior Representative, 2007 - 2009My exceptional ability to identify and resolve invoice payment issues and vendor inquiries was key to my success in this role, working with approximately 100 grocery vendors, such as Weston Bakeries, Dole, Dial and Dare. Developing new procedures to resolve and reduce incoming vendor inquiries and payment issues, improving resolution time from over 90 days outstanding, to a current status of less than 30 days, and reducing vendor inquiries upwards of 30% in the first year are just some of the successes I achieved as Senior Representative for the Grocery Team. Assisted internal and external business partners in resolving and preventing vendor inquiriesCoached and supported colleagues during the implementation of new processes and proceduresMastered new processes with ease and success, helping the Grocery department achieve its goals and objectives; specifically working towards an invoice match rate of 100% per Vendor

Reporting directly to the Director of Human Resources:Supported Faculty and Senior Management by organizing events, managing projects, implementing and maintaining office systems, updating confidential reports to ensure maximum efficiency in all areas of the business schoolProvided accurate and detailed information, guidance and assistance to school representatives including the Dean, Vice Dean, Associate Deans and Area Chairs so that all stakeholders were consistently informed of timelines, critical issues and new businessLiaised effectively with faculty members, support staff, candidates, internal departments and visitors from the international and business communities, re-establishing a strong professional image for the Dean’s office, and creating a solid team environmentSucceeded in introducing and implementing several process improvement initiatives with full support of the business school, contributing to a significant cost saving to the Faculty