• Answer inquiries via telephone and phone calls regarding services, scheduling, and general information• Coordinate and conduct intake screening calls for prospective clients• Match clients to therapists using therapeutic judgment• Set up new clients on SimplePractice• Track staff hours and run payroll for staff using Square• Maintain an organized intake call and waitlist spreadsheet• Perform outreach and network with other companies and professionals to build practice referral network• Update and maintain practice's website using • Create newsletter campaigns via MailChimp and Flodesk• Create marketing and outreach materials via Canva• Orient new employees to the practice by setting up payroll, email and phone extensions, and paperwork

• Provide in-person and telehealth psychotherapy to adults, couples, teens, children, and families of various backgrounds and identities• Utilize therapeutic interventions and psychoeducational tools to assist in managing a variety of mental health challenges• Collaborate to create and facilitate virtual wellness groups• Use Simple Practice to complete and maintain documentation and billing in a timely manner• Create and implement marketing strategies across social media platforms (i.e. Instagram, Facebook, Pinterest, etc.) and online directories to generate referrals• Create and currently maintain website using Squarespace

• Greeted all clients and informed them of current sale promotions and deals• Utilized product knowledge to assist with finding products to meet their unique needs• Built customer loyalty through fostering strong relationships• Successfully increased the overall percentage of credit card and customer loyalty program sign-ups through proactive engagement, persuasive communication, and personalized recommendations• Processed credit card, cash, and Apple Pay payments• Earned 'Employee of the Month' on two separate occasions

• Provided psychotherapy to adults, couples, and families from various backgrounds in a therapeutic environment, including over telehealth• Facilitated groups targeted to teens and young adult perpetrators of domestic and family violence• Utilized therapeutic interventions and psychoeducational tools to assist clients in managing mental health issues such as anxiety, depression, trauma, stress, and emotional regulation• Conducted telephone and intake assessments• Connected clients with resources as needed• Used TherapyNotes to complete and maintain documentation necessary for insurance in a timely manner• Met guidelines for mandated reporting involving imminent risk of suicide, harm to others, and the abuse and neglect of children, elders, and dependent adults• Attended weekly training and supervision to improve clinical and administrative skills

• Provided ongoing support to trainees and associate therapists• Trained incoming clinicians• Co-facilitated racial justice and cultural affinity groups• Answered emails and telephone calls from prospective clients• Managed social media pages• Created ads and collaborate on marketing strategies to promote the organization

• Provided therapy to adults, couples, and families from various backgrounds in a therapeutic environment, including over telehealth• Utilized therapeutic interventions and psychoeducational tools to assist clients in managing mental health issues such as anxiety, depression, trauma, stress, and emotional regulation• Conducted intake assessments• Engaged in client advocacy• Completed and managed client progress reports• Obtained weekly training and supervision to improve clinical and administrative skills

• Greeted and checked in clients and patients• Answered client questions and inquiries via in-person, telephone, email, & Rapport• Scheduled appointments and procedures via Impromed• Educated clients about preventative care and physical rehabilitation• Reviewed medical treatment plans with clients• Managed medical record transfers between hospitals• Facilitated communication between doctors and clients• Accurately took prescription refill and food requests• Processed cash, check, credit card, and CareCredit payments

• Roomed patients and recorded patient medical history• Assisted veterinarians in the exam room and during procedures and treatments• Practiced fear-free restraint on dogs, cats and small animals• Administered subcutaneous injections and fluids• Performed technician services such as, nail trims, anal sac expressions and ear cleanings• Filled and prepared prescriptions• Fed and walked boarders and hospital patients• Maintained the cleanliness of all exam rooms and other parts of the hospital• Took initiative to help other sectors of the hospital as needed

• Greeted and checked in clients and patients• Scheduled appointments and procedures• Educated clients about preventative care• Answered client questions via multi-line phone system and email• Created medical treatment plans• Provided information about insurance policies and benefits• Processed cash, check, credit card, and CareCredit payments• Counted and balanced cash register at the beginning and end of store hours