Bex Read Email and Phone Number

Jones and Jacob Limited is a small, independent Fine Art Auctioneers and Valuers. They hold monthly sales of art and antiques, with global as well as local customers. Jones and Jacob also provide valuation services for probate and insurance and are regulated by RICS and NAVA. Originally billed as a general admin position I had to quickly learn book keeping and accounts, writing legal documents for probate and insurance valuation, as well as two computer systems, brush up on my people management and HR skills. I have also learned how to recognise antique furniture and catalogue it, as well as learning how to photograph items for sale. I am the first port of call for all buyers and vendors as well as solicitors, couriers and members of ‘the trade’. We work to incredibly tight deadlines and fast turn around in an ever changing business sector

Whilst working for Capita at the Vale of White Horse and South Oxfordshire District Councils I have occupied several different roles within the Housing Benefit Team. Most recently within; the over-payment team. I am responsible for managing the work load of two team members. Ensuring that both current and past year debt is either being recovered by ways of agreements, direct earnings attachments or attachment to Department for Work and Pensions Benefit (DWP). Collating and reporting to senior management on collection rates. Collating and referring the cases we are unable to recover by our own means for action in the County Court. Applying and administering Administration Penalties handed out by the courts for prosecution. Engaging tracing agents to locate customers liable to re pay debts. Dealing with day to day, over the telephone and email over-payments queries.

Responsible for the assessment of all claims made to South Oxfordshire District and Vale of White Horse District Council where the claimants were in receipt of a DWP benefit. Collating of information to assess the claim including; personal documentation, financial information and details of rental liability. Dealing with face to face customer benefit applications and queries.

Training to asses Housing and Council Tax Benefit Claims, whilst fulfilling my role as Housing and Council Tax Benefit Team Administrator.

All administration work for the team. Answering incoming calls and directing them to the relevant person. Ensuring that outgoing post is collated and sent daily. Receiving logging, tracking, scanning and allocating all incoming post. Flagging important correspondence either by letter or email, issuing holding responses, allocating them to the correct person and ensuring that the answer is promptly prepared. Organising management team meetings, organising and minuting team meetings. All filing and computerised indexing for the Housing Benefit Team.

Daily care of between 10 – 20 horses per day often at multiple sites. Covering for yard staff illness and holiday

Managing the diary both professional and personal of a busy area manager. Organising and minuting of all management team meetings. Liaising with the communications team to issue responses to Parliamentary questions. Orgainising travel and or parking. Overseeing the management of the Personal Assistants and Secretaries of the management team.

Secretary for 12 team members, organising their diaries, travel and accommodation. Answering all incoming telephone calls to the office including those requiring an emergency response to be initiated. Receipt, collation, organisation and issue of Nuclear Site Waste disposal licences, certificates and variations. Organising consultations and stakeholder group meetings for sites that wish to change their licences or certificates, Organise, attend and minute inspections and site visits to nuclear licensed facilities. I also provided Personal Assistant services to the department head.

Day to day running of a busy card and gift retailer. Over seeing stock levels. Ensuring the presentation of the shop is always up to standard. Staff rotas. Cashing up and banking. Over seeing stock take and audit to assist the general manager.