Business operations consulting and interim COO services for startups and small organizations.Leadership and Strategy- Coaching and leadership- Board and investor management- International expansion- Financing and funding- Runway and cash management- Vendor negotiation- Hiring and staffing - Team management and morale- Corporate cultureFinance, HR, and Business Operations- Company formation and state registration- Board meeting preparation and minutes- Corporate due diligence preparation- Corporate risk & insurance management- Business process development and administration- M&A Support - Post-Acquisition Integration- Restructures and Wind-Downs- Basic accounting and payroll- Banking and treasury management- 409A coordination- Financial audit coordination- Financial reporting and FP&A- Stock plan administration- Employee onboarding and offboarding- Employee benefits selection and administration- Policy and process development and roll-out- Contract negotiation and management- Software implementations and vendor selection

• Strategically created business systems and processes to enable the company to more than double in size in under 12 months.• Managed the collaboration of multiple department heads to prepare and streamline meetings, stay on track with deliverables, and remain cognizant of financial and team responsibilities• Provided extensive executive-level support for strategic planning, business administration, resource and project management• Consistently provided business support and encouragement to the entire company, across 5 timezones, resulting in better communication, sustainable growth and the highest productivity return

Administration Practice Entrepreneur. Conceived, developed, and built a new revenue stream, engaging full-time administrative consultants. Zero to sustainably profitable within 3.5 years.• 30+ clients: engaged directly with founders and executive management• Clients entities: included startups, mid-cap companies and boutique venture capital firms• Operations and change management: identified and implemented changes required for higher productivity, positive teams, better communications and strategic growth• Researched and implemented adaptable and creative physical and digital solutions for complex business challenges, within budget• Created and implemented scalable processes to support growing entities: --> Business Administration: accounts payable (A/P); accounts receivable (A/R); payroll;digital document management; office moves; wiki creation; all-hands organization andfollow-up; board meetings; annual meetings for LPs; audit and due diligence readiness --> People Operations: recruiting, interviewing and on-boarding; employee benefits setupand management; event planning and team building; employee relocations; workauthorization procurement; basic HR administration --> Executive Support: expense tracking; team calendaring; travel coordination; meetingagendas, minutes and management of action items; coordination with legal counsel around fundraising activities, termination negotiations and other sensitive challenges

Managed support team and carried out:• Customer Service: user support, communications, and complaints handling• QA Testing: bug filing, engineering and product collaboration and follow-up• Interdepartmental Communications: adjust the product according to customer feedback• Executive support• General business administration• Basic HR administration

• Complex Financial Analysis: assess financial impact and suggest ways to mitigate risk• Pricing Models: collaborated with a sales force of 30 people to consistently exceed quarterly team KPIs and company revenue targets• Competitive Analysis: COGS, ROI, CapEx and gross/net margin models using benchmarking and other company-defined thresholds• Board Presentation: analyzed large opportunities and prepared business cases for Finance Director to advise the CEO, CFO and Executive Board• Cross-departmental Projects: to improve company brand, sales collateral, and product performance with SLA goals of six nines as a standard

• Trainer and advisor for: basic bookkeeping; financial reporting; scalable systems; sales techniques; proposal creation; business plans; optimization of workflows;• Empowered Small Businesses to move beyond personal shortcomings to create stronger brands and commercial reputations

Established strategic and sustainable growth of this small business enterprise.• 2 customers to 75+ in less than 16 months. • Began efficient business review and planning using: budgeting models, P&L forecasts, CapEx planning, for a calculated cash flow• Ensured compliance with national health & safety laws and environmental guidelines • Improved contract negotiation process and subcontractor relationships for healthier margins and revenue growth• Instilled solid training and quality control policies

Management Roles: Night Manager, Housekeeping Manager, Communications Manger• “Employee of the Year”: awarded in 1998 at The Lowndes, a Hyatt Hotel• Responsible for teams: hourly-staff (up to 25 per shift) and team leaders on rotating-roster• Employee development programs: responsible for hiring, training and succession planning• Relationship management: built rapport and trust with employees, using clear and direct communication regarding performance and compensation expectations• Employee conflict resolutions: executed efficient and timely corrective measures, disciplinary actions, and terminations when required, to maintain a healthy workplace• 360 degree feedback and six-sigma: Employed techniques that increased efficiency, reduced staff turnover, and improved departmental margins• Executive reporting: operational efficiency, resource requirements planning, and budgetary forecasts to balance operating costs against customer value