Maintaining energy and focus when work is challenging, providing guidance and mentoring, and developing staff.Manage all Fiber-To-The-Home, and Fiber-To-The-Business connections, and running regular checks on network and data security.Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages.Providing direction, and back-end support for technical support team members on the field.Identifying opportunities for technical team training and skills advancement.Onboarding, administering, configuring, and troubleshooting endpoint security solution for subscribers.Planning, designing, and managing backhaul links. Liaising with upstream providers and our overseas teams regarding link anomalies.Identifying areas without coverage and designing solutions to bridge the gap, mostly by establishing POP sites for coverage expansion.Configuring VPNs, Firewalls, Patches, Sector Antennae, CPEs and, etc. (Cisco, Juniper, Palo Alto, Riverbed, Fortinet, ASA, MikroTik, Meraki, Ubiquiti, D-Link, TP-Link, Phicomm, Sophos, Radwin, etc.Frequently researching along with other senior staff to introduce value-added services to our product(s).

- I work as a liaison between the local technical team and the international technical team.-Ensure that installations are done in compliance with company standard.-Work with the technical support teams to help resolve clients related issues.-Work with the core international technical team in making sure the company goal is achieved.-Responsible for quality control.-Monitor core network traffic through PRTG Network Monitor.-Resolving technical support tickets.