Bey Arief Budiman Email & Phone Number

Greater Jakarta Area, Indonesia

Absolut Data Indonesia is part of Absolut Data International, based in Melbourne, Australia. Absolut Data Indonesia is an Official Distributor of Yellowfin Business Intelligence tools for Indonesia and Southeast Asia.Duties as Head of Delivery include:+ Understand the product both from the technical side and the business side.+ Review customer orders and plan and coordinate delivery activities.+ Build positive and productive working relationships with customers for business growth.+ Analyze and troubleshoot delivery issues in a timely fashion.+ Manage a delivery team to ensure timely and accurate customer deliveries.+ Oversee daily activities of delivery team and provide direction and guidance as needed.+ Perform resource allocations and workload assignments according to delivery requirements.+ Ensure that team maintains high level of competence and operational excellence.+ Evaluate the performance of team members and determine training needs.+ Serve as primary contact for customer inquiries and concerns.+ Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.+ Perform customer negotiations for delivery rates.+ Develop process improvements to achieve cost effectiveness and time saving.+ Make critical business decisions to meet customer expectations.+ Develop scope and budget for delivery projects+ Report delivery status to customers and develop required delivery documentations.

Bandung Area, West Java, Indonesia

+ Support in financial planning and analyzes to meet company’s revenue goals.+ Execute business projects to meet the established requirements and timelines.+ Document all business activities for reference purposes.+ Develop business presentations for customers and management.+ Investigate business problems, analyze root causes and provide resolutions.+ Attend team meetings to collect and convey information required for business planning.+ Prepare financial records to support annual audit process.+ Evaluate current business practices and recommend improvements.+ Manage administrative and information needs of Business Manager.+ Assist in managing business operations on daily basis.+ Assist in preparing annual budget and controlling expenses within the budget.+ Ensure customer satisfaction by addressing customer inquiries and concerns in a timely fashion.+ Promote company’s products and services to customers.+ Build positive working relationship with customers for new business opportunities.

Bandung, West Java, Indonesia

+ Perform cost analysis of a project.+ Assist and support project team members in completing the project.+ Coordinate and schedule execution of the project.+ Review, assess and evaluate execution of the project on a regular basis.+ Troubleshoot and resolve complex issues arising in a project.+ Ensure completion of the project in a timely manner and within the budgetary limits.+ Develop project reports on a timely basis.+ Maintain, manage and document all project reports and statements.+ Manage cost and quality improvement activities by implementing new effective processes.+ Resolve any issues and take preventive actions and maintain project logs, documents and status reports.+ Track and maintain project expenditure within its budget.+ Lead and participate in all phases of application development lifecycle.+ Handle multiple projects.+ Communicate with the customers regularly and build a strong relationship and manage escalations and provide better customer support services.

Surabaya, Bandung

Technical Support For IFES ( Integration Front End System ) in PT Telkom Tbk.Responsibility For :* Recognize, understand and analyze business processes received and will be made in the IFES application addition, based on Requirement PT Telkom for added in IFES so can help ease the work of developers and make efficient.* Perform operational support related applications IFES and make communication with users and developers to break the constraints if there any problem or complain about IFES.* Perform internal tests for each Requirement who already made ​​in the test server.* conduct user acceptance testing (UAT) and 8IC with user.* Do training and workshops from requirement PT Telkom when the application has finish from acceptance testing (UAT) and 8ic.* Perform maintenance and support for incoming complaints associated with IFES

Bandung, West Java, Indonesia

• Responsible to handle problems from call centre 147• Support Plasa Telkom and Flexi center for Transaction Problem (Activation, Migration, Reactivation and Update Databased to HLR, WIN and Application Databased) • Complaint Handling customers equipment : Mobile phones, Modem, PC/Laptop, Fixed Wireless Terminal• Record or input all the problems occur in the network into the helpdesk/trouble ticket database system. • Perform troubleshooting as the first line technical support operating.• Perform new product before launching.• Responsible after sales FlexiNet include trouble failed to connect, handling complaint charging and setting modem• Solving customer’s complaint if not solved in Frontliner (CSR)

Bachelor’S Degree, Computer Engineering

Computer Engineering, Tk-3

Activities and Societies: Computer Engineering Laboratory

High School, Natural Sciences

Activities and Societies: Member of Pramuka SMU Negeri 1 Cianjur Ambalan Suryakencana ( 1997 - 1999 ), Member Of SMU Negeri 1 Football.

Education record

Activities and Societies: Member of Pramuka SMP Negeri 4 Rangkasbitung