Bilal F. Email & Phone Number

Concord, Ca, Us

- Primarily responsible for facilitating agile team for Salesforce Custom App implementation.- Managed biweekly sprints as Proxy Product Owner in agile environment using Jira.- Managed development of new in-house products and partner Integration such as DocuSign, Salesforce, Conga, Zendesk etc.- Assist scrum team finalizing the sprint backlog and setting the scope for a sprint and owned backlog grooming and prioritize user stories, create acceptance criteria, and drive testing and delivery.- Develop mockups and prototypes for business users to get approval before development initiates and transition them to internal team.- Manage and update the data of active loans that are owned or managed by Land Home on daily basis by using dataloader.io in Salesforce.- Implement Robotic Process Automation (RPA) to eliminate the manual process of calculating the current pay-off amount and current pay-off exception for each mortgage loan.- Create new custom objects, assigned fields, design page layouts, custom tabs, components, custom reports.- Design and deploy Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.- Handle various production support issues and defects on day-to-day basis and update JIRA issues.- Create workflow rules and defined related tasks, email alerts, field updates and utilized field level security along with page layouts to manage access to certain fields.

Irving, Texas, Us

- Responsible for gathering requirements, involved in writing functional specifications and quality assurance.- Coordinated with Business Owner, Application Vendor, Business Project Teams, Payers, and Clearinghouses to bring all processes to a level of execution to mitigate any impact to current revenue flow under the compliance requirements.- Conducted working sessions to gather and document high level business requirements and detailed level business requirements for different business units impacted by UM system enhancement such as Claims Intake, Case Management, and Provider Reimbursement - Provider Payment.- Identified all risks associated with the project and proposed suggestions for mitigating the identified risk related to the business.- Provided programming support for claims processing functions and auto-adjudication.- Validated the following: 837 Health Care Claims or Encounters, 835 Health Care Claims Payment/Remittance, 270/271 Eligibility Request/Response, 834 Enrollment/Dis- enrollment to a health plan.- Interacted with the users and logged any defects, enhancements from the UAT.

Richmond, Va, Us

- Worked in Agile implementation, interacted with users and product owner for business requirements gathering.- Adopted process based on agile methodology; partnered with directors of business organization to identify gaps leading to IT infrastructure improvements.- Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs as evidenced by the on-time delivery of initiatives.- Developed product backlog, epic stories, decomposing epic and defined acceptance criteria, process flows and developed prototypes.- Gathered business requirements, converted them into functional requirements and authored the same in making user stories for website application.- Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting, and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.- Received signoffs from business, prepared and demo sprint review, facilitated retrospective meetings on monthly basis and pull-out action items for team improvement.- Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.- Assisted in development of User Training materials for the upgraded version of the existing system technology and process improvements.