Beyonce Smith Email & Phone Number

Provided technical assistance to customers through phone, email, and chat support, resulting in a 15% increase in customer satisfaction.Maintained a high degree of confidentiality due to access to sensitive information, ensuring data confidentiality.Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution.Contributed to continuous improvement of issue resolution and support processes, resulting in a 15% reduction in average resolution time.

Processed over 100 daily incoming and outgoing communications, including chat, phone, and email, with a focus on accuracy and privacy.Performed administrative tasks such as filing paperwork, updating databases and generating reports.Increased sales by educating prospects on benefits of products and services in comparison to competitors, contributing to a 15% increase in revenue.Followed up with customers to verify resolution, maintaining a 100% customer satisfaction rate.

Maintained high-level customer service by efficiently managing a large volume of incoming calls, accurately assessing needs, and contributing to customer satisfaction.Managed and prioritized multiple projects simultaneously, worked independently, and drove results, achieving a 10% increase in overall productivity.Identified and escalated issues to internal personnel along with a clear outline of problems and technical detail, ensuring prompt and effective resolution.Executed product solution demonstrations with external users during new releases, increasing customer satisfaction by 20%.

Associate'S Degree, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General, B

Associate'S Degree, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Dental Assisting/Assistant